Operator Manager

Chief Rapresentitive - Tour Operator, MAREVERO chain IBEROSTAR

Lead tourists to and from the airport, flight information and flight confirm before the departure

• Ensure that tourists are being informed in an entertaining manner on the location they are visiting

• Arrange for transportation for visitors, and payment/refunds of all the service

• Dealing with customers questions and concerns :flight delete, problem in the resort, return

anticipated, insurance, lost and found luggage

• Costumer Service and accommodation of the clients, sell and suggest sightseeing and ensure their

stay before and after their holiday

• Organize the office and all the promotion of the tour operator

• Organize and present activities and excursion, and check all the final result

• Report of all the activities in the resort: staff, tour guide, flight company, accounting,

• Proficient in IDEAL : rooming list, flight, routing, transfer list

• Translating Italian to English

October 2011 – Till Now

Chief Rapresentitive - Tour Operator, MAREVERO in Sharm el Sheik– Egypt

Marevero Club Reef Oasis Beach & Sernses *****

Blue Bay Resort & Spa *****

May 2011 – September 2011

Chief Rapresentitive - Tour Operator, MAREVERO in Kos– Greece

Marevero Club Summer Palace – Mitsis Hotels *****

Marevero Club Hotizon Beach Resort *****

November 2010 – April 2011

Chief Rapresentitive - Tour Operator, MAREVERO in Zanzibar – Tanzania

Marevero Club Waridi Beach Resort & Spa ****

Planhotel Diamond Gemma dell’Est *****

Ora Resort My Blue ****

Uroa Bay Beach Resort ****

April 2010 – October 2010

Chief Rapresentitive - Tour Operator, MAREVERO in Marsa Alam -Egypt

MareVero Club Triton Sea Beach Resort – The Three Corners ****

Iberhotel Coraya Beach Resort *****

Resta Grand Resort *****

Crowne PlazaSahara Sand *****

December 2009 – March 2010

Receptionis- Guest Relations Hotel Piroga**** Padova Italy

•Welcomes guests; answering questions; responding to requests.

• Organisation of congress for all type of company

•Registers guests by room requirements; verifying preregistration; assigning room; information and signatures; issuing door cards.

•Verifying credit cards and obtaining cash.

•Directs guests to room by showing location on hotel map; calling bellhop.

•Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages,ect

•Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.

•Maintains records by entering room and guest account data.

•Collects revenue by entering services and charges; computing bill; obtaining payment.

•Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements.

•Secures guests' valuables by placing valuables in safe deposit box.

March 2009 – November 2009

Chief of Site Rapresentitive - Tour Operator, VIAGGI DEL VENTAGLIO in

Sharm el Sheik- Egypt

Ventaclun Faraana *****

• Lead tourists to and from the airport, flight information and flight confirm before the departure

• Ensure that tourists are being informed in an entertaining manner on the location they are visiting

• Arrange for transportation for visitors, and payment/refunds of all the service

• Dealing with customers questions and concerns :flight delete, problem in the resort, return

anticipated, insurance, lost and found luggage

• Costumer Service and accommodation of the clients, sell and suggest sightseeing and ensure their

stay before and after their holiday

• Organize the office and all the promotion of the tour operator

• Organize and present activities and excursion, and check all the final result

• Report of all the activities in the resort: staff, tour guide, flight company, accounting,

• Proficient in IDEAL : rooming list, flight, routing, transfer list

• Translating Italian to English

2008 Tour Operator, VIAGGI DEL VENTAGLIO, Greece (Mykonos and Crete)

Aphrodite **** -Fodele Beach ****

• Lead tourists to and from the airport

• Ensure that tourists are being informed in an entertaining manner on the location they are visiting

• Arrange for transportation for visitors

• Dealing with customers questions and concerns

• Organize and present activities and excursions

• Translating Italian to English

2004 – 2008 Marketing Assistant, Rugby Petrarca, Italy

•Prepare event agenda, invitations, registration forms and payments/refunds tracking for customer events.

•Develop packages for company employees that embark on long- term projects

•Develop media packs & giveaways for trade shows and conferences

•Provide administrative and personal support to directors, including running errands, coordinating travel arrangements, & preparing agendas &appointments.

•Produce and present brochure for sponsors

•Marketing merchandise on television, radio, and newspapers

1999 – 2004 Administrative Assistant, C.S.T

• Provide administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.

• Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, and Doctors

•Prepare all written correspondence, invoice and administrative reports for department manager

Handling of money, preparing deposits, and banking

Education & Training:

2006 Completed First Aid Course

Crove Verde, Padova Italy

2000 Completed Accounting Certificate

Forema, Padova Italy

1998 Completed Operation Tourist Diploma

P. Valle, Padova, Italy

1996 Completed High School Diploma

A.Briosco, Padova, Italy

Personal Skills & Achievements:

Date of birth 13.04.1981 – London (Ontario) CANADA

- Clean criminal record

- Positive references for attendance, punctuality and safety knowledge

- Physically fit, and non-smoker

- Excel working on my own, as well with others

- Excel attitude towards workplace. And fellow employees

- People oriented, good communicator

- Excellent at meeting deadlines that are required by the company

- Fast learner who enjoys a challenge

- Fluent in speaking and writing in Italian and English

- Able to communicate in French and Portuguese

- 2007 helped children in the Mission in Brazil “Nuovi Orrizonti Onlu”

- Proficient in computer knowledge and programs

References:

Robert Amour

Resident Manager - Viaggi del Ventaglio 0020. 123962666

Flavia Bortolini

Co - Worker, Viaggi del Ventaglio 393*********

Contact this candidate