Sales Customer Service

Shannon Anne LaBonte

***** **** ******* *****

Houston, Texas 77070

Home 281-***-**** Cell 832-***-****

Email: rm7ahs@r.postjobfree.com

OBJECTIVE: Challenging position of responsibility in a professional environment.

Medical Office Experience

Office Manager/Scheduler, Pediatric Cardiology Associates of Houston January 2011 -current

Set up North and South Houston offices for this Dallas based company to expand it’s business. Organized office layouts & decor of lobby and exam rooms. Obtained phone services, worked with building management to complete lease space punch out list.

Managed small staff in each office while providing scheduling for Houston appointments. Responsible for ordering office & medical supplies.

Trained associates on proper phone etiquette, in-office patient greeting and patient file/information handing in accordance with HIPPA regulation.

Medical Receptionist , Cypress Physicians Associates August 2008 - December 2010

Managed front desk operations from patient greeting & registration to insurance verification and scheduling.

Handled all patient, doctor and hospital incoming calls though multi-line phone system.

Ordered office and medical supplies as well as vendor medicine samples as needed.

Managed the office equipment repair and maintenance regularly.

Responsible for office safe, all monies and receipts. Collected required co-pays.

Direct Care Instructor, Reach Unlimited, Inc. August 2006 - July 2008

Instruct clients with mental retardation in the Enterprise Program’s classroom setting at the Learning Activity Center Campus. Provided an atmosphere that enabled client development as productive and responsible persons.

Successful hands on development of client skill levels resulting in each client’s meeting goal objectives in the Enterprise Program.

Experience in daily client seizure activity and safety as well as meeting client’s personal needs.

Physical Therapy Technician, Rehabilitation Services of Houston December 2004 - May 2006

Assist in the administration of physical therapy treatments from greeting patients, room set ups, application of various treatments to patient’s chart update. Able to make patients feel at ease with a friendly smile and explanation of current or next phase of treatment each time I enter and leave their room.

Daily experience in proper patient positioning and equipment operation for Supine Cervical Traction, Supine Pelvic Traction, deep tissue ultrasound, electrical stimulation, medco application, hot pack treatment as well as proper hygienic use of gels and linens.

Retail Management Experience

Area Sales & Merchandise Coordinator, Dillard’s, Houston TX June 2001 - Oct. 22, 2004

Responsible for merchandise presentation and placement on sales floor. Built branded and seasonal shops with in major departments for maximum visual impact and sales results. Trained and coached various Department leads and associates through out the building insuring the highest standards were met from start to finish.

Area Sales & Merchandise Manager, Foley’s, Houston TX March 1997 - May 2001

Drove sales, customer service scores and credit production for two areas, Young Attitude Collections and Weekend Wear with a combines annual sales of $4 million plus. Interview, hired and trained sales staff to merchandise and maintain sales floor day in and day out including placing new receipts by proper groups and brands.

EDUCATION

Attended Wharton Junior College, Wharton TX 1990 - 1991

Attended Hesston College, Hesston KS 1991 - 1993

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