Computer operator, Senior operator, Operations support analyst plus...

Clifford A. Entingh

**** **** *****, ********, ********* 55379

********@*******.***

Tel: 952-***-****

Personal Statement

Looking into becoming part of a solid team for a company not interested in downsizing or outsourcing to another country, which has happened to me in my last two positions, spanning 21 years of dedication and expertise to those two companies.

Solid team player in computer operations for 23 plus years, involving computer operator, senior operator, operations support analyst / applications support administrator, and my latest position as production control analyst II, until July 16th, 2010.

I just received a Microsoft voucher and signed up for a multiple section online course for SQL server 2008 Database administrator/Management, so I may further strengthen my resource knowledge base for the future.

Work Experience

Production Control Analyst II (April 2003 – July 16th 2010)

Moneygram International, Saint Louis Park, Minnesota

Monitor all computer systems within the production services department, including multiple IBM OS/390 MVS Mainframes, Unicenter, Tandem, NT and LINUX/UNIX servers in the data center. Have experience in all shifts, night and day,

in a 24 X 7 Production Services environment.

Software:

TSO, JCL, CA7, CA11, CA1-TMS, Cybermation/ESP, CA-Unicenter, Outsideview32, Endevor, OPS/MVS, CA-View and Deliver, Messageway, Proactivenet, FDR Upstream and Commvault, BMC Bladelogic, VNCviewer, Remote desktop, VMware Virtualcenter, Accuity Private file creator, Messageway Open, Axway Integrator, SmarTerm, CA-Servicedesk

Manually download FX rates from Bloomberg on Sundays and holidays.

FTP file resends using Messageway open and Axway applications, upon user or customer request.

Backup Command Center monitoring when needed, such as Walmart transaction processing using RTS dashboard, Loadrunner graphs, restarting proactivenet agents, omegamon, etc..

When on night shift, monitored all nightly batch processing, Providing 1st/2nd level support to resolve production abends, scheduling discrepancies, and system issues in a timely manner, to meet all completion deadlines. Escalated production outages to 2nd/3rd support as needed, assisting in quick resolution, and participating on bridge calls when needed. Performed printing and tape processing duties.

Currently on day shift, assisting customers and users with production requests, such as running specific jobs, dealing with ftp transmission issues, file resends, updating knowledge base documentation, etc.

Have assisted in multiple process and system tests at Moneygram's backup and recovery site in Minnetonka.

Participated in the project to convert all CA-7 and Unicenter schedules to ESP/Cybermation multi-level scheduling application.

Applications Aministrator/Operations Support Analyst/Computer Operator/Helpdesk Technician (February 1989 - March 2003)

Holiday Compnies, Inc., Bloomington, Minnesota

1997 - 2003: Operations Support Analyst for OS390 IBM MVS mainframe environment, using the following tools:

CA&, CA1-TMS, CA11, TSO, JES2, JCL, Mobius RDS-Infopac reporting, change control management.

Applications Administrator for the following:

Mobius Viewdirect/Documentdirect reporting,

Legato Networker for Networks enterprise wide backup system, and Tidal Software Sysadmiral job scheduling.

These applications use multiple platforms in a PC/LAN based network environment, including UNIX, Windows NT/2000, supporting Lawson, Radiant, HP-unix, etc.

1995 - 1997: Dayshift helpdesk technician/senior computer operator, including user and customer interaction/support, project work, etc..

1989 - 2005 Nightshift computer operator, responsible for batch processing, reports and forms printing/distrubution, customer support, etc..

Computer operator (February 1988 - February 1989)

ITT Financial, Inc., Plymouth, Minnesota

Nightshift computer operator, responsible for batch processing, reports and forms printing/distribution, on an IBM 3090 mainframe using the following tools: CA7, CA1-TMS, CA11, TSO, JES, RDs.

Computer Operator (April 1986 - February 1988)

County Seat, inc., Eden Prairie, Minnesota

Nightshift computer operator, responsible for batch processing, reports and forms printing/distribution, on an IBM 3090 mainframe using the following tools: CA7, CA1-TMS, CA11, TSO, JES, RDS.

Education

GED - Milton_Union High School, West Milton, Ohio (September 1976 - January 1979)

Had enough credits to Take the GED test early.

While employed at Holiday Companies, I took the following Administrator classes:

12/2000 Tidal Software Sysadmiral Administrator class. 3 day in-house class for Scheduler Admin. certification.

11/2000 Mobius Viewdirect for networks Administrator class. 3 day in-house class

for Reporting Admin. certification.

09/2000 Legato Nerworker 5.0 for UNIX Admin1 in Denver, CO. - 3 day class for Networker backup/recovery Admin. certification.

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