Customer Service Marketing

Broad skills in political science, public relations, marketing, and management seeking an administrative coordinator position. Computer fluency with Microsoft Office Suite. Broad cultural fluency through extensive travels in Europe and the Americas. Excellent organizational, writing, and public relations skills with outstanding ability to follow and provide direction and exceptional service.

EXPERIENCE

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INSIGHT RECRUITING – PALO ALTO, CA 2011-2012

EZ Shield – Office/Marketing Support

Provided administrative support to marketing, client services, and executive team through reconciling of calendars, events, and external communications. Research marketing copy for online resource database; design and execute database center for marketing and sales teams. Assisted with daily office administrative duties, mail, ordering of supplies, reconciling of executive accounts. Use of SharePoint, WebEx, and JIRA software.

SETCOM CORPORATION – AUSTIN, TX 2011

Marketing Coordinator

Represented and managed the Setcom brand in a confident and knowledgeable manner while directing all business inquiries and activities with outside vendors. Created and facilitated social media networks, with an emphasis on search engine optimization, using Google Analytics software for increased ROI.

• Represented Setcom brand at trade shows and with vendors

• Wrote and designed press releases and new product copy

• Developed, presented, and executed copy for weekly marketing campaigns

• Imported and maintained all client and manufacturing information using database system, Netsuite

• Provided executive administrative support to Setcom CEO

PAIN CARE PHYSICIANS – AUSTIN, TX 2010-2011

Office Coordinator

Oversaw and coordinated the front office and medical staff of a growing pain care clinic using NextGen and EMDs software. Managed patient visits, clinic staff, patient prescriptions, and general office communication. Assisted office controller and billing department.

• Facilitated partnership planning projects through internal and external marketing projects

• Director of marketing campaign during expansion of facility through central Texas

• Updated old marketing and client services material with new copy for marketing campaign

SOMA, CHICO’S FAS. – AUSTIN, TX 2009- 2010

Assistant Store Manager

Recruited to assist in opening a new Soma store and served as a team trainer on store procedure and customer service. Assisted with hiring of new staff members and coordinated training of new team members. Administered daily store operations.

• Set management and associate sales goals for increase in store profitability by 30%

• Participated in management meetings with local and district managers, acting HR coordinator

• Created marketing outreach program to increase store and employee productivity

EDUCATION

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ST. EDWARD’S UNIVERSITY – AUSTIN, TX 2006- 2010

Bachelor of Science Conferred May 2010

Major GPA: 3.8 Cumulative GPA: 3.7; Graduated Magna Cum Laude

Major: Political Science; Minor: History; Areas of Concentration: Public Policy, International Relations

INTERNATIONAL EDUCATION STUDIES – BARCELONA, SPAIN 2008

Areas of Concentration: Politics and Media, the European Union

Extra Curricular Activities: IES Ambassador; volunteer with Steel Advertising and Interactive; served as a tutor for English Rhetoric and Composition courses; Dean’s List: 2006-2010; Lifetime member of Alpha Chi and Phi Alpha Theta Honors Society

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