Customer Service System

Ashley Yatshimplee

**** ******** *** #**

San Diego, CA 92117

Phone: 619-***-**** | Email: *.***********@*****.***

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Qualification Summary

• Language skills English, Thai and Japanese

• Strong knowledge in all the areas of customer service including bar, restaurant and hotel. Excellent relationship building with customers

• Experience in handling cash including balancing

• Great communication skills with the ability to work under pressure

Computer Skills

• Proficient in Opera System, Micros System , Fidelio System Internet FCS communication system , PBX System, Espresso System ,Microsoft Office Suite 2003/2007/2010: Word, Excel, PowerPoint, Visio and Outlook

• Home networking configuration

Professional Experiences

JW Marriott Hotel Bangkok,Thailand

At Your Service Agent

Feb 2010 – Apr 2011

• Operate telephone switchboard station in order to answer telephone calls

• Take Room Service orders

• Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.

• Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly.

• Log all guest requests, issues into system, contact appropriate individual or department.

Lub D Hotel Bangkok,Thailand

Guest Service Agent

Aug 2009 – Jan 2010

• Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay

• Managed the customers related tasks such as giving room, taking cash, provide customers requirement

Intercontinental Hotel Bangkok,Thailand

Guest Service Agent

Jan 2009 – Mar 2009 (Internship)

• Checked in and out time of all customers timely and well-mannered.

• Responds to customer inquiries for information

• Arranges for services requested by the guest by working with other departments as appropriate

Harrah’s Lake Tahoe,Stateline,Nevada

Housekeeping Attendant

Apr 2009 – Jun 2009 (Internship)

• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, and other work areas so that health standards are met.

• Deliver ironing boards, baby cribs, and rollaway beds to guests' rooms.

• Operates various mechanized cleaning equipment, such as vacuums, polishers, buffers, etc

Harrah’s Rincon Casino and Resort San Diego, CA

Server/Hostess

Apr 2008 – Jun 2008 (Internship)

• Schedules dining reservations and arranges parties or special services for dinner.

• Escorts guests to tables, and provides menus

• Serve food and/or beverages to customers; prepare and serve specialty dishes at tables as required.

Omni Hotel Corpus Christi, TX

Dinning Room Attendant / Server

Apr 2007 – May 2007 (Internship)

• sets tables with silverware and glassware.

• Cleans and polishes glass shelves and doors of service bars and equipment, such as coffee urns and cream and milk dispensers.

• Serve food and/or beverages to customers;

Education

Mar 2013 Coleman University, San Diego, CA

Master of Business Administration

May 2009 Rajamangala University of Technology, Thailand

Bachelor of Hotel and Tourism Management

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