Maintenance Customer Service

Cesar Santisteban

**** *.*. *** ******

Miami, Florida 33135

Cell Phone: 786-***-****

E-Mail: ********@***.***

OBJECTIVE: To establish an engineering position in the hospitality industry, thus I can utilize my extensive knowledge and proficiency in the field.

EDUCATION: License on Pool and Spa Operation

Centro de Capacitacion Professional

Certified in HVAC, Plumbing and electricity Northern Virginia

Community College Northern Virginia

English as a Second Language

Mohawk Furniture Reconstruction School

Assessment and repairing

EXPERIENCE: Maintenance Manager

The Park Towers, North Miami / Present

Maintenance Manager: Directs and oversees the functionality and safety of the facility, including the physical buildings, mechanical equipment, electrical systems, heating and cooling systems, life safety systems and grounds in accordance with local, state and federal laws and regulations. Conducts facility inspections, assigns, verifies and documents the completion of all routine maintenance and repairs in the property maintenance management system. Directs, oversees and maintains required documentation for the energy management and conservation and preventive maintenance programs. Leads, manages and communicates capital projects and property rehabilitations, including scheduling, budgeting and complying with contractor bidding standards. Obtains required licenses and permits and ensures full compliance with codes, regulations and safety standards to protect the well-being of all tenants and team members. Interview, trains, supervise, counsels, schedules and evaluates staff.

Director of Engineering & Director of Security 2008-2010

Hotel Victor, South Beach, Florida

Director of Engineering: Directs and oversees the functionality and safety of the facility, including the physical buildings, mechanical equipment, electrical systems, heating and cooling systems, life safety systems and grounds in accordance with local, state and federal laws and regulations. Conducts facility inspections, assigns, verifies and documents the completion of all routine maintenance and repairs in the property maintenance management system. Directs, oversees and maintains required documentation for the energy management and conservation and preventive maintenance programs. Leads, manages and communicates capital projects and property rehabilitations, including scheduling, budgeting and complying with contractor bidding standards. Obtains required licenses and permits and ensures full compliance with codes, regulations and safety standards to protect the well-being of all guests and team members. Interview, trains, supervise, counsels, schedules and evaluates staff.

Director of Security: Directs, oversees and ensures the safety of guests and team members and the security of the property. Trains team members and ensures full compliance with all corporate guidelines and local, state and federal laws and regulations regarding emergency management, loss prevention, safety and security. Interview, trains, supervises, counsels, schedules and evaluates staff. Serves as liaison with local law enforcement and leads investigations of accidents, thefts, property loss, etc. Oversees the administration and accuracy of all required reports and documentation.

Chief Engineer 2007-2008

Hampton Inn and Suit, Miami, FL

Maintains the physical functionality of facility including guest rooms, public space and heart-of-the-house areas. Responds to guest calls and team member work orders to assess and repair non-functioning machinery and/or equipment. Performs a variety of repair and maintenance tasks including carpentry, plumbing, electric, painting, HVAC and masonry. Inspects guestrooms, public space and heart-of-the-house for needed and preventive maintenance. Records and reports completed repairs and items that need further attention or that require placing a room 'out of order.'. Leads, manages and communicates capital projects and property rehabilitations, including scheduling, budgeting and complying with contractor bidding standards

Accomplishments: Implemented the P.M. program in the public areas, air handler rooms, circulation pumps, guest rooms, kitchen equipment and laundry equipment.

Director of Engineering 2005-2007

Hilton Garden Inn, Boca Raton and Miramar FL

Directs and oversees the functionality and safety of the facility, including the physical buildings, mechanical equipment, electrical systems, heating and cooling systems, life safety systems and grounds in accordance with local, state and federal laws and regulations. Conducts facility inspections, assigns, verifies and documents the completion of all routine maintenance and repairs in the property maintenance management system. Directs, oversees and maintains required documentation for the energy management and conservation and preventive maintenance programs. Leads, manages and communicates capital projects and property rehabilitations, including scheduling, budgeting and complying with contractor bidding standards. Obtains required licenses and permits and ensures full compliance with codes, regulations and safety standards to protect the well-being of all guests and team members. Interview, trains, supervise, counsels, schedules and evaluates staff.

Accomplishments: Reorganized the P.M. program for the guest room, the restaurant, the kitchen, the pool, landscape, laundry equipment, HVAC equipment and boiler room. Also served as a member on the tem to evaluate new street cleaning machines, recommended model that reduce work –crew time by five hours per week.

Director of Engineering 2001-2005

Hilton Garden Inn, Fairfax, VA

Directs and oversees the functionality and safety of the facility, including the physical buildings, mechanical equipment, electrical systems, heating and cooling systems, life safety systems and grounds in accordance with local, state and federal laws and regulations. Conducts facility inspections, assigns, verifies and documents the completion of all routine maintenance and repairs in the property maintenance management system. Directs, oversees and maintains required documentation for the energy management and conservation and preventive maintenance programs. Leads, manages and communicates capital projects and property rehabilitations, including scheduling, budgeting and complying with contractor bidding standards. Obtains required licenses and permits and ensures full compliance with codes, regulations and safety standards to protect the well-being of all guests and team members. Interview, trains, supervise, counsels, schedules and evaluates staff.

Assistant Chief Engineering, 1994-2001

Double Tree Hotel, Tyson Corner, VA

Directs and oversees the functionality and safety of the facility, including the physical buildings, mechanical equipment, electrical systems, heating and cooling systems, life safety systems and grounds in accordance with local, state and federal laws and regulations. Conducts facility inspections, assigns, verifies and documents the completion of all routine maintenance and repairs in the property maintenance management system. Directs, oversees and maintains required documentation for the energy management and conservation and preventive maintenance programs. Leads, manages and communicates capital projects and property rehabilitations, including scheduling, budgeting and complying with contractor bidding standards. Obtains required licenses and permits and ensures full compliance with codes, regulations and safety standards to protect the well-being of all guests and team members. Interview, trains, supervise, counsels, schedules and evaluates staff.

Accomplishments: Supervised all renovations done at the hotel thru my time working for the hotel

Lead Engineer 1988-1994

Hilton Washington Dulles Airport, Herdon, VA

Maintains the physical functionality of facility including guest rooms, public space and heart-of-the-house areas. Responds to guest calls and team member work orders to assess and repair non-functioning machinery and/or equipment. Performs a variety of repair and maintenance tasks including carpentry, plumbing, electric, painting, HVAC and masonry. Inspects guestrooms, public space and heart-of-the-house for needed and preventive maintenance. Records and reports completed repairs and items that need further attention or that require placing a room 'out of order.'

ACTIVITIES: Voluntary Soccer Trainer Little Leagues Community Center, Orlando, FL

ADDITIONAL INFO: Twenty one years of experience in a full service hotel and supervisory experience. Great customer service skills, bilingual English and Spanish, ability to plan, organize, prioritize and coordinate multiple tasks, able to work weekends and holidays flexible on all shifts.

Contact this candidate