Customer Service Human Resources
Resume:
Vicky N. Butts
Hoover, AL 35244
205-***-****(cell)
********@*****.***
OBJECTIVE: Position in the performance of duties that require versatility in planning and interacting with public and private sectors for problem resolution.
EDUCATION
1994-2001 Bachelor of Arts in Psychology, Mississippi University for Women
2009-2011 Masters in Elementary Education, University of Phoenix
EMPLOYMENT
August 2008-December 2011-Director of Home-Based Programs, Exchange Club Family Skills Center
• Maintain a caseload regarding PA and PAT families
• Provide direct services in the homes of the families in need of parent education and support
• Interview and assess families for the Parent Aide and Parents As Teachers Programs
• Match the families with a Parent Aide/Parent Educator
• Monitor interactions between families and Parent Aides/Parent Educators
• Supervise & Assist with case management
• Conduct weekly Parent Aide/Parent Educators meetings and quarterly in-service trainings
• Collaborate with staff to strengthen programs
• Enhance learning and improve internal systems
• Group Facilitator for Anger Management Group
• Participate in Center’s Speaker’s Bureau program
• Assist with hiring & Termination of potential or current employees
• Assist with Center fundraisers and special events.
• Other duties assigned by the Executive Director.
May 2008-August 2008- Interim Director of Home-Based Programs, Exchange Club Family Skills Center
• Maintain a caseload regarding PA and PAT families
• Provide direct services in the homes of the families in need of parent education and support
• Interview and assess families for the Parent Aide and Parents As Teachers Programs
• Match the families with a Parent Aide/Parent Educator
• Monitor interactions between families and Parent Aides/Parent Educators
• Assist with case management
• Conduct weekly Parent Aide/Parent Educators meetings and quarterly in-service trainings
• Collaborate with staff to strengthen programs
• Enhance learning and improve internal systems
• Supervise Parents Anonymous Groups
• Group Facilitator for Anger Management Group
• Participate in Center’s Speaker’s Bureau program
January 2008-May 2008- Parent Educator, Exchange Club Family Skills Center
• Provided direct services in the home of families in need of parent education and support
• Completed accurate documentation in client charts on a monthly basis for all family sessions and interventions
• Completed required documentation to assess family and children’s needs (Initial Needs Assessment), devise service plan (Individual Family Plan), and evaluate family progress toward set goals (monthly summary and quarterly family review).
• Meet with parent aide families weekly and a minimum of one telephone contact a week.
• Attended regularly scheduled staff meetings and attend required in-service trainings.
• Must report all suspected abuse/neglect to the Department of Human Resources and immediate supervisor.
• Collaborated with staff to strengthen programs, enhance learning and improve internal systems.
• Facilitated Parent Anonymous Groups (PAG), which are held weekly.
• Other duties assigned by the Executive Director.
• Served as a backup to staff for group facilitation.
• Assisted with Center fundraisers and special events.
• Participated in Center’s Speaker’s Bureau program
October 2007-2008- Part-time Parent Educator, Exchange Club Family Skills Center
• Provided direct services in the home of families in need of parent education and support
• Completed accurate documentation in client charts on a monthly basis for all family sessions and interventions
• Completed required documentation to assess family and children’s needs (Initial Needs Assessment), devise service plan (Individual Family Plan), and evaluate family progress toward set goals (monthly summary and quarterly family review).
• Meet with parent aide families weekly and a minimum of one telephone contact a week.
• Attended regularly scheduled staff meetings and attend required in-service trainings.
• Must report all suspected abuse/neglect to the Department of Human Resources and immediate supervisor.
• Collaborated with staff to strengthen programs, enhance learning and improve internal systems.
• Facilitated Parent Anonymous Groups (PAG), which are help weekly.
• Other duties assigned by the Executive Director.
• Served as a backup to staff for group facilitation.
• Assisted with Center fundraisers and special events.
• Participated in Center’s Speaker’s Bureau program.
2006-2008-Famly Options Specialist, Gateway Jefferson/Shelby Co. Family Options
Take referrals regarding Preservation, Reunification and Reunification Assessment
Instruct clients with parenting, anger, stress, coping, budgeting and substance abuse skills
Provide weekly contact with clients up to 10 hours face to face contact
Attend Placement Decisions Individualized Service Plans and weekly group consultations
Provide weekly correspondence and to DHR workers
Submit documentations and weekly summaries in a timely manner
Coordinate clients intake
Direct termination staffing
2005 - Family Consultant II, Therapeutic Programs, Inc.
Administered and reviewed treatment plans
Prepared monthly reports
Attended court hearings such as Permanency and Termination of Parental rights
Scheduled and Attended Individualized Service Plan (ISP)
Weekly home visits-provided family support to the foster parents
Weekly correspondence with DHR Social Worker and home visits with foster families
Educated foster care clients on basic and independent living skills
Administered group support monthly for teens ages 14 to 18
Provided therapeutic foster care family with Crisis Intervention on a 24/7 basis
Ensured that foster care client is current on EPSDT screenings
2004-2005 CASE MANAGER, SERAAJ FAMILY HOMES, INC.
Administered monthly and weekly reports on clients
Counseled and assisted weekly with wrap clients
Provided family support, medication monitoring, transportation and trained clients with basic living skills
Implemented and advocated educational success for the foster care client
Attended and Participated in Individualized Service Plans
Attended case reviews and court
Reviewed quarterly treatment plans
Weekly correspondence with DHR Social worker
Selected as Member of the Peer Review audit team
2002-2004 Sales Associate/Shoe Manager, JC PENNEY (Birmingham, AL & Greenwood, MS)
Provided Customer Service
Open/Close cash register
Maintained area
Prepared and Implemented schedules of employees
High ranking for Credit Card applications
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