Customer Service Supervisor

Jeff Duvall

**** ********** *****

Norman, Ok ***71 ******@*********.***

Cell: 405-***-****

Results driven, detail oriented production supervisor with over 20 years of experience within the manufacturing/ operations field. Adept at all aspects of supervision including planning, scheduling, human capital management, customer service, plant supervision, sales and service, developing budgets

Effective hands on leader with excellent mechanical skills; able to read blue prints, schematics, military publications. Experienced with OSHA, ISO 9000 & 9001, training and development, lean manufacturing and 5S/6S principals.

Dedicated individual with ground up experience in high tempo fast paced production and operations.

Areas of Expertise

Manufacturing/Production Management

Complaint Handling & Resolution

Customer Service Inventory/Warehousing

Front-End Supervision

Lean Manufacturing Teambuilding & Training

SAP

Mechanical Assembly

Professional Experience

THE NORMAN TRANSCRIPT Norman, OK 9/07 to 12/11

Distribution/Production Manager

Provided guidance and instruction to four supervisors and fifty team members to maintain production schedules and standards in a high speed production line.

Maintained the team’s performance records, award recognition, safety training, accident reports and all other employee records.

Set clear employee performance expectations and provide constructive feedback. Coached and mentored several employees who were promoted.

Managed the shift schedules to ensure appropriate area coverage and provided the team with the tools and information to meet corporate goals.

Implemented rewards program for production staff that recognized contributions, effectively showing appreciation for cost saving and efficiency improvement ideas.

Successful development of a diverse high performing team which exceeded company target of output, cycle time and quality. Earned the David A Stringer award of excellence and the CNHI Distribution department of the year for the Midwest region for outstanding performance and on time efficiency.

Reduced workforce by 20% while increasing overall productivity by redesigning and streamlining intensive labor operations. Introduced lean principals, 5S principals which increased production and efficiency.

Responsible for motivation and positive interaction with customers and conferred with other department managers to resolve various production problems and implemented continuous improvements related to productivity, cost relations and safety.

AMI Instruments – Tulsa Ok

10/98 to 08/07

Production Supervisor/ Department Head

Advanced to increasingly responsible positions, culminating in management role with oversight for a manufacturing department building military flight simulators. Directed twenty five mechanics and six wiring associates covering multiple production lines and programs. Held multiple roles serving as a production lead, final QA inspector, planner, structure assembly mechanic and systems test technician. Instrumental in the certification of ISO 9001

Designed new layout to the production floor that optimized space and simplified inventory movements. Involved in all phases of product implementation, worked well with planning, engineering, machine shop, QA, to ensure job completion in accordance with company goals and guidelines

Introduced training programs that enhanced employee performance and helped build a motivated workforce. Implemented lean manufacturing principals which increased efficiency, on time performance and eliminated waste.

Responsible for engineering changes to the F-18 and T-45 cockpit structures resulting in saving 8000 dollars.

Produced and published weekly progress reports to upper management. Reports included output, material inventory, wastage, manpower usage compared to target budget. Introduced lean principals and production.

Collaborated with Navy officials and civilian contractors during the final systems test and buyoff phase of the project. Contributed to the sales team by making inquiries for new product implementation as well as existing products.

Dell Computer San Jose, CA

6/96 to 10/98

Production Supervisor, Test and Chassis departments

Responsible for the training, safety and discipline, performance evaluations and operational instructions to 35 team members in a fast paced manufacturing facility building computer associated components. Responsible for on-time performance ensuring the production schedule was met and customer satisfaction maintained.

Introduced customer feedback teams. This allowed our customers to provide direct feedback to my assembly line operations. Productivity and efficiency increased as a result of direct feedback from customers which caused a sense of pride and performance within my team.

Trained new team members on all assembly line operations. Responsible for overseeing the test/chassis department personnel and procedures.

Ensured all components were completed per drawings and wiring schematics. The test department and chassis product line held a 98.8 quality rating, no other department held this high of a rating

UNITED STATES NAVY Jacksonville, FL

3/88 to 2/96

Flight/Maintenance Instructor, Aircraft Maintenance Supervisor

Advanced to increasingly responsible positions, culminating in management role and instruction to 75 enlisted ground and flight crew personnel. Held multiple roles serving as a flight crew evaluator, maintenance supervisor, QA inspector and mechanic. Flawlessly directed the maintenance operations of 35 squadron aircraft.

• Held Top secret government security clearance

• Tracked project completion in work area assignments

• Evaluated flight crew performance administering written, oral exams and flight check rides

• Highly skilled team leader on weapons loading evolutions. Safely performed weapons operations under adverse conditions and high tempo flight operations.

• Maintenance supervisor of 17 mechanics servicing the P3 Orion. Ensured maintenance actions were completed in a timely manner in accordance with operational timelines.

• Received … Naval Meritorious unit award (3) Navy achievement medal (2) Presidential unit award (4) and several letters of achievement and awards for service.

• Trained new enlisted personnel on all aspects of squadron operations, practices and procedures.

Education and Training

East Central High School Tulsa, Ok 1984

Training: Completed numerous courses and seminars in customer service, inventory control, loss prevention, time management, leadership, performance assessment, production supervisor seminars, managing conflict, managing productivity, short cycle manufacturing, continuous improvement, supervisor orientation 1 and 2, Lean manufacturing. Proficient with Microsoft office, word, excel, mac pro and neo office.

Naval Training: Recruit training, Aircrew/survival, POW, Leadership school, Instructor school, Aircraft corrosion school,

Maintenance supervisor school, Naval leadership, Maintenance control school, Technical publication training, Aircraft safety, Hazard materials, Material control school, Aircraft maintenance school.

Petty officer Duvall’s performance as a member of Patrol squadron forty was exemplary. His devotion to duty and attention to detail reflected well upon himself, this squadron and is in keeping with the highest traditions of naval service.

S.K Shegrude Admiral

USN (retired)

In the four years Jeff was employed at the Norman Transcript I found him to be an excellent leader, loyal employee and dedicated professional. As production manager Jeff was given the task of rebuilding the distribution dept. A department which was in horrible shape and within 6 months had turned it into a highly organized, efficient production department, others had failed what Jeff accomplished in a short time and as a result he was the only one on the leadership team given a meritorious raise. Jeff was well liked by his constituents and would be a valuable asset to any management team.

Frank Hawkins

V.P The Norman Transcript

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