Customer Service Manager
Resume:
Human Resources
Dear Office Manager/Hiring Representative,
I am writing to express my interest in securing a position with your facility. Due to the
growing demand for Physicians potential clients are seeking out Physicians whom they feel
will provide them with only the best in patient care. !n order to fulfill your patient's
expectation, the provider must have a caring, hardworking,dependable team.
As u will discover I om o highly capable individual thot has provided over 72 years of great customer
seruice. Additionally, I pride mysell with the following characteristics:
. Strong belief in compony loyolty and prolessional integrity
. A strong leadership and positive attitude that others to higher levels of performance
r Ability to follow up and follow through to ensure positive outcomes
r Readiness to accept change and embrace new ideas illustrating flexibility
r Friendly, personable yet professional demeanor that enhances my great customer service
skills.
I believe you will find me to be an excellent candidate and addition to your existing team
of professionals. Thank you for your time and consideration .
Sincerely,
La Dawn Holt
La Dawn Holt
E-Mail :
rlfm7r@r.postjobfree.com
Objective
To obtain a position in a medical practice that specializes in Plastic and
Reconstructive surgery. I hope to contribute as well as grow past my 12+
years of experience in this amazing field of artistry and medicine.
Work Experience
Plastic surgery patient coordinator /Office Administrator
12n007 - 112011, GS Medical / Gailliot lnstitute
Maintained allAdministrative duties and daily operation of the generaloffice
.Responsible for all cosmetic surgery patients from initial contact to discharge from
the practice.
Se lecte d Contrib utio n s:
. Secured contract with the County for Laser Tattoo Removal Program, All
duties related to fulfilling this commitrnent including monthly new patient
meetings, attending city council meetings, maintaining allsupplies needed,
ananging laser repair /maintenance.
. Surgery scheduling for both Plastic and Pain management patients
.obtained insurance authorization for PPO procedures .insurance billing
and coding for all PPO related office visits and procedures . . All pre consult and triage of Detox patients and assisted with medication
programs. Directed patients to funding with programs avaihbb with
Pharmaceutical companies for selected medications^ All medication
ordering and medical supplies.
. All back office duties pertaining to cosmetic surgery patients. .Prepared
rooms and assisted in all in office procedures. lnstrument prep, Wound
care, dressing change, suture/drain removal, ordering of all garments and
implants, appointment scheduling of cosmetic patients as needed . . All Cosmetic surgery patient consults pre /post op care, follow ups as
needed maintained direct communication with surgeon in aftercare of
surgical post ops such as med refills change in treatrnent plan etc.
Directed patients to RN and Aesthetician for skin care consults and Botox
and Juvederm lnjections. Ordered and sold Skin care lines.
' Sales, Marketing experience including Radio, Television and Print
. Hippa compliance, Computerand Outlook experience. Medical
Terminology, Pharmacology knowledge .Hand injury and Workman's
Compensation knowledge. Filling out EDD and lns forms
Plastic Surgery Coordinator
California lnstitute of Cosmetic and Reconstructive Surgery 12/ffi-12107
Maintained all office duties and worked closely with surgery center.This was a
satellite office that the physician was only there couple days a week.
. All Cosmetic patient consults, phone calls etc.
. All pre/post op patient care .dressing changes, suture /drain removal etc
' lnstrument prep .ordering of allofiice and medicalsupplies
. Assisting in all in office procedures.
' Set up seminars,aftend out of town meetings, Marketing
Plastic Surgery Coordinator/ Offtce Administrator
Robert V.Gailliot Jr M.D. Plastic and Reconstructive & Hand Specialist 1U99-121ffi
Office Manager and responsible for all administrative duties .Handled all financial
transactions with bank for business and personal accounts .All credentialing and
Licensure of DEA, Fluoroscopy lRadiology.
. All Marketing and seminar presentations
' All cosmetic surgery patient consults, pre/post op €re,assist in all in office
procedures and in surgery.
. Secured contract for Laser Tattoo Removal Program.
. Obtained authorizations and refer patients to alloutside radiology or
physical therapy appointments as needed.
. Worked closely with Nurse Case managers and Adjusters regarding
workman's comp patients.
' Back office duties as well as ordering all medical and office supplies.
. Workwith billing company and communication with accountants and
cooperate aftorney .
' Closed the practice and secured smooth transition to the new physician
who took over after previous employer passing
Education
Fresno Ghristian High $chool -
Diploma- {985
LANGUAGES
English
References
. Mark G .Hofftnan M.D. (info fumished upon request)
. Stephen Williams P.A. (info fumished upon request)
. Rosario Soto MA. (info fumished upon request)
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