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Customer Service Manager

Yonkers, NY, 11793
August 10, 2012

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Angela Ricciardo

**** ****** *****

Wantagh, NY *1703

Phone 516-***-****/Cell 516-***-****

Objective: Seeking a position in which I can apply my skills and utilize my experience and work ethic, as well as continue to learn in whatever job I undertake.

Experience: 2010–2012 – Weight Watchers NACO, Executive/Administrative Assistant to the Senior Vice President of Operations

Responsible for daily up-keep of Management calendars and agenda development

Organize meetings and travel arrangements for out-of-town meetings

Manage expense reports, submit time sheets and process purchase orders

Produce Power Point presentations for meetings

Contributed to Weight Watchers monthly Meeting Guides and Weekly Publications

2009 – 2010 – Tally Service

Daily input and auditing of meeting rooms.

Process At-Work daily tallies and weekly payroll

Trouble shoot and follow-up on any work related problems

2007 – 2009 – Territory Manager Assistant

Assist in all aspects of Field Operations

Interview and hire staff

Prepare, review and submit all Field Payroll.

Supervise Location Coordinators/Managers

Ensure quality customer service and resolve any issues or concerns

Analysis of efficiency reports to increase revenue and reduce expenses

Collaborate in Facility Placement and assist with the Real Estate Process

2003 – 2007 – Location Manager & Coordinator of Location Units

Manage staff of three major locations in Suffolk and Nassau Counties

Develop and improve quality of Customer Service

Merchandising of products with the objective of increasing sales

Maintain safe, clean and welcome environment for both employees and customers.

1997 – 2003 – Weight Watchers Leader/Receptionist

Facilitate Large Group Discussions to assure customer satisfaction and success.

Lead teams to promote opportunities to assure corporate objectives.

Utilize expertise to insure inclusion of sound nutritional guidelines, physical activity and effective facilitation of group support techniques and skills to be used at meetings.

Troubleshoot meetings slated to be closed and increase their numbers for major gains.

Train and mentor employees wishing to advance

1990 – 1997 – Lasser Marshall, Inc., Foreign Exchange Clerk/Trader

Wrote and processed trading tickets

Brokered Deutsch Mark trades with various banks in the U.S. and Germany

Related Achievements and Skills: Proficient in Microsoft Word/Works, PowerPoint, Excel and Outlook. Weight Watchers Diamond Leader (Recognition of Superior Performance from 2007 through 2010).

Education: Queens College – Economics Major, 1982-1986

References available upon request.

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