Customer Service Manager

KEITH GILLESPIE **** Broadway Road

Nanaimo, BC V*V 1C9

Cell: 250-***-**** Home: 250-***-**** E-Mail: **************@****.**

SUMMERY OF EXPERIENCE:

-Proven background in supervising team of up to 25 personnel

-Level 1 First Aid

-H2S Certification

-Exceptional driving record. Over one million miles of clean driving record

-20 + years experience in equipment manufacture, maintenance and troubleshooting

-10 years of Parts, Warehouse, Inventory Control and Lean Manufacturing

-Forklift operator for 20 years as well as training people to safely operate forklifts

-Demonstrated success in sales and customer service

-Exceptional negotiating and communicating skills with customers and co-workers

-Innovative thinking

-Hard working and conscientious

-WHMIS Training

-Read and Interpret Blue Prints

WORK EXPERIENCE:

Mechanic, Westar Oilfield Rentals, 2011 – April 24, 2012

Responsibilities: Repairing and diagnosing electrical, mechanical, hydraulic problems on generators, stadium lights, and water /sewer systems.

Service Technician, Harlan Fairbanks, 2009 – 2010

Responsibilities: Servicing coffee, ice cream, Slushie, Icee, hotdog, popcorn, waffle, deep fryer machines. Travel on Vancouver Island repairing and diagnosing electrical, mechanical, hydraulic, and refrigeration problems. Customer service and satisfaction. Parts and machine inventory control. Service reports.

Service Technician, Van Houtte Cafe, 2004 – 2009

Responsibilities: Head Technician. Servicing coffee equipment. Travel on Vancouver Island repairing and diagnosing electrical, mechanical and hydraulic problems. Customer service and satisfaction. Parts and machine inventory control. Service reports.

Site/Maintenance Manager, Surfside R.V., 2004 – 2004

Responsibilities: Supervise landscapers, janitors, security guards, and contractors. Balancing and maintaining hot tub & pool, painting, plumbing, minor electrical and general repairs. Customer service and satisfaction.

Machinist/Programmer

Responsibilities: Program and run Okuma MX45VAE fourth axis milling center. Program and run Haas SL20 lathe. Program and run Haas SL30 lathe equipped with live tooling. Program, build fixtures, and run Cincinnati Arrow fourth axis milling center.

Program, build fixtures, and run Haas VFO milling center. Teach and guide four men with no machining experience to run lathes and milling centers. Inventory control of raw materials and consumables. Teach mobile crane course to 40 employees. Manual lathe work to .0005” on aluminum and stainless steel. Vertical milling machine work to .0005” on aluminum and stainless steel. Setup and loading CNC milling center. Millwright projects for mold injection aspect of shop. Supervise machine operators.

Assistant Manager

Responsibilities: Supervising up to 25 people in fast food environment, training and coaching staff, opening and closing duties, bookkeeping and cash, customer service and complaint representative.

Heavy Duty Field Mechanic, Welder, Fabricator

Responsibilities: Traveling to logging camps throughout western B.C. servicing heavy logging equipment, training new welders, assembly of new machines, fabricating new components for machines, warehouseperson, forklift operator, crane lift operator, HIAB crane truck operator. MIG and stick welding.

EDUCATION:

British Columbia Institute of Technology, Burnaby

-Machinist Trade Certification - November 8, 2000

-Machinist Entry Level Trades Training Program Certificate 1995

Malaspina University, Nanaimo

-Mobile Equipment Operator’s Certification

-C Level Welding

Quality Management Training Works

-Shop Floor Leadership Training

-Lean Manufacturing Techniques

HOBBIES AND INTERESTS:

Hiking; Coaching youth sports; Playing and umpiring softball; Fishing

References Upon Request

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