Customer Service Data Entry

ReDonda L Phillips-Collins

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Profile

Dedicated and multi-talented administrative/customer service professional experienced in working in a fast-paced environment demanding strong organizational, technical, and interpersonal skills. Detail-oriented, trustworthy, confident, ethical and a committed professional seeking a challenging position with the potential for professional growth.

Professional Experience

Front Desk Receptionist, VCA Raleigh Hills Animal Hospital, Portland, Oregon, Dec 2005-Present

Provide administrative/customer service support, opening and closing of office, office management including file management, supply purchasing, maintain confidential client files, print statements, data entry, post payments, resolve billing problems, manage cash register, answer multi-line phones, transfer calls, take messages, check clients in and out for appointments, make appointments, filing, faxing, coping, maintain inventory of hospital supplies, process incoming and outgoing mail shipments, company event planning, track and post employee schedules and train new hires.

Sales Associate, Puma, Portland, Oregon, July 2007-July 2009

Provide a high level of customer service, help customers with their purchases, answer phones, manage the cash register and clean and stock store.

Sales Associate, GAP, Portland, Oregon, May 2005-July 2007

Provide a high level of customer service, help customers with their purchases, answer phones, manage the cash register, store inventory, clean and stock store.

Front Desk Attendant, 24 Hour Fitness, Portland, Oregon, May 2003-Feb 2004

Provide a high level of customer service, answer phones, check guest in and out, manage the cash register and clean front desk area.

Front Desk Clerk, Oxford Suites, Portland, Oregon, Sept 2001-May 2005

Provide administrative/customer service, greet the guest, check guest in and out of hotel, data entry, make reservations over the phone and in person, maintain gift shop, answer multi-line phones, transfer calls, take messages, manage the cash register, and show hotel rooms and meeting space.

Customer Service Representative, Vista, Portland, Oregon, May 2001-Sept 2001

Answer multi-line phones in a call center environment, explain calling card recharge options, recharge customer calling cards by collecting personal information, calling card numbers, and credit card information, and enter the customer’s information into the company database.

Technical

Data entry, operation of office machines, postage machines, Microsoft Word, Excel, and the Internet.

Education

Benson Polytechnic High School, September 1996-June 2000

References Available Upon Request

10034 SE Division St #302 Portland, OR 97266 *Phone: 503-***-****

Email: *******@*****.***

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