Customer Service Administrative Assistant

Marquesha S. Lynch

**** ********** **** ****: 323-***-****

Los Angeles, CA 90016 Email: ***************@*****.***

SUMMARY OF QUALIFICATIONS

Highly equipped and results-oriented Administrative Assistant with more than 13 years experience performing a variety of administrative and staff support duties in varied industries. Capable of maintaining confidentiality. Proven ability to effectively manage in fluid environments. Comfortable supervising as team-lead or working independently. Ability to prioritize multiple demands. Strong problem solving and decision making skills with the ability to develop and implement an effective action plan. Professional demeanor. Effective communicator.

ACCOMPLISHMENTS

Department of Veterans Affairs – Office of Academic Affiliations, Washington, DC

Program Assistant – Contract Assignment, Parkertide Staffing Agency (September 2011 – Present)

Serve as the primary contact and provide direct support to the Program Director of the Veterans Academic Nursing Academy

Provide direct support and assistance to other Program Directors and/or other officials on the Director’s behalf.

Maintain the Directors calendar, which includes tracking and following up on projects to ensure all tasks are completed in a timely manner

Schedule onsite meetings and teleconference calls, which include, but not limited to, monthly and quarterly sessions for all Nursing and VANA Program Directors, and coordinate briefing materials needed for the meetings and conferences

Create and maintain various types of binders for the Nursing budget for all 12 of the Veterans Hospital and University sites, which includes, but limited to the semi-annual Nursing Evaluations for all 12 sites, Letters of Intent records for the use on conference calls, maintain the data analysis binders for Surveys done by Students and Faculties of the Veteran Hospitals in various states. This data information is then inputted in the SharePoint portal for record keeping and evaluation by the Program board members, ensuring accuracy at all times

Coordinate incoming and outgoing correspondence to ensure timely execution and respond to inquiries related to such matters by communicating effectively both orally and in writing

Maintain procurement of promotional items and supplies for the 12 Academic sites and provide assistance in updating the procurement lists on an ad hoc basis

Perform data analysis to identify data sets required for annual and semi-annual budget reports.

Develop instruments/tools to facilitate communication and information from Veterans Academic Nursing Academy Hospitals to the Director

Input and analyze data with support of the VANA and VA objectives with the use of analytical software such as SharePoint and the ONS VANOD software.

Work with other VA program officers to obtain and provide information needed to complete personal tasks for the Director

Perform data analysis from external data bases for the use of VANA evaluations

Work with EES in the administrative planning and execution of the VANA National Conference

Responsible for the procurement of VANA abstracts and peer reviews and reports

Department of the Interior, Bureau of Land Management - Budget Office Division, Washington, DC

Staff Assistant - Contract Assignment, Parkertide Staffing Agency (April 2011 - July 2011)

Maintained the overall organization of the budget office division; assisted the Division Chief with daily activities, operating procedures, and conduct channels of communication amongst executive staff and other staff members to ensure the effectiveness and efficiency of the flow of daily activities

• Screened and redirected incoming calls, managing correspondence and electronic contact databases, maintaining electronic and hard copy files, and handling office supplies

Efficiently coordinated the diverse calendar and appointment schedule of the Division Chief, including scheduling meetings, events and essential conference calls

• Assisted in preparation of budgetary information to be reviewed by Congress and the Department of the Interior, including but not limited to, PTA’s, Mid-year reviews, Budget Justification briefing books and Annual Work Plans

Composed and processed Instruction Memos (IM), for the Division Chief and staff members; prepare and assemble documents and agendas relevant to budget meetings or conferences

Prepared diverse forms of communication for signature, transcribed correspondence from electronic and hand written notes; maintained confidential financial document files, created and updated various forms, reports and memoranda associated with budget evaluations and budget issue process lists

Conducted workload of administrative support, including but limited to, preparing and maintaining new file systems, fax, copying documents; utilized SharePoint to establish and maintain tracking log for incoming and outgoing budget office Action Item Tasks and correspondence

Directed and managed the preparation of ordering office supplies and office furniture

Recorded minutes at weekly staff meetings; performed varied duties as Staff Assistant maintaining a productive working environment

National Institute of Health, National Library of Medicine-Office of the Director, Bethesda, MD

Program Assistant- Contract Assignment, Parkertide Staffing Agency (January 2009-November 2010)

• Provided direct support for the Special Assistant to the Director; coordinated and maintained the complex calendar scheduling meetings, events and essential conference calls

• Provided direction and administrative support to the Director and Deputy Director on an ad hoc basis; coordinating meetings, maintained calendar schedules, prepared OS Congressional Correspondence Memos from representatives of government, and coordinated domestic travel arrangements

• Provided exceptional customer service to high level officials and meeting attendees; exercised exceptional phone skills necessary to field heavy volumes from members of Congress, other NIH institute directors, visitors and all other callers

• Prepared and maintained time sensitive correspondences for the Director’s signature to ensure its timely execution

• Organized and planned meetings, conferences and events; coordinated domestic travel accommodations, helped with the preparation for catering and meeting venues

• Overhauled and maintained filing system that was consistent with the need of the department

• Assisted in the development of the office guidelines for the Office of the Director

• Assisted in the preparation of SES Performance Contract Plans for senior staff members and general staff by updating contract information as requested

• Assumed responsibility for maintaining the Director’s Employee Education Fund; updated and revised applications, website, policies and procedure guidelines and maintained the budget

• Assisted with coordinating, planning and preparation of NLM Annual conferences of over 400 attendees for the Director

• Updated and edited the Director’s Employee Education Funds 2009 and 2010 fiscal year article and updated the Bibliography of Scientific Articles and Technical Reports of the Director

• Prepared and distributed health initiatives such as the NIH Medline-Plus Magazine to physician offices, hospitals, health centers, clinics, libraries, members of Congress and to general public

• Gathered electronic data, including but not limited to, files, documents, email inquiries, and databases to provide assistance in the completion of time sensitive assignments

Screen Actors Guild, Inc., Los Angeles, CA

Administrative Assistant – Contract Assignment- Office Team Staffing Agency (April 2007-October 2007)

• Coordinated active calendar of Director; incorporated meeting arrangements and scheduled appointments

• Established all aspects of communications with Board of Directors, to include confidential minutes and files; prepared records, memoranda, agendas and invoices

• Maintained and submitted monthly status reports of membership registrations for review and authorization by the Director

• Performed data entry logs to promote consistent up-to-date information on incoming and outgoing correspondences

• Managed financial transactions from membership registrations and provided weekly invoice reports

• Screened incoming calls; handling or redirecting as necessary

• Responsible for maintaining the filing system consistent with the Director’s requirements

United House of Prayer for All People – Property Management Office, Washington, DC (June 2003-May 2006)

Administrative Assistant

• Assumed responsibility for managing daily operations within the management front office

• Processed and maintained rental payments from tenants and provided receipts upon request

• Organized and maintained tenant filing system; obtained personal and confidential information when needed while protecting information from indecent disclosure

• Supervised maintenance providers and provided instruction as required to accomplish requested task

• Informed tenants and visitors of management’s policies and procedures regarding various concerns including, but not limited to, application inquires and status, parking permits, residency requirement, issuance of laundry cards and other customer service needs

• Interfaced with all levels of management ensuring efficient flow of information and documents

• Created and prepared various forms of communication to tenants, including verifications, lease agreements, inspections, eviction notices and notices of disturbances

• Maintained accurate petty cash account

BUSINESS SKILLS

Microsoft Word Lotus Notes PowerPoint Internet Research Analytical Research

Microsoft Outlook Excel SharePoint Toastmasters

EDUCATION

Masters, Health Services Administration, Strayer University, Newington, VA

B.S., Biology, University of the District of Columbia, Washington, DC

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