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Quality Assurance Manager

Plano, Texas, 75093, United States
June 08, 2012

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Andres Kim

**** ***** ***** **. *****, TX *****



Utilize skills from quality assurance to ensure that the customer is receiving world class products.

Work Experience:

CVE (Creative Vision Electronics) September 2011-March 2012, Samsung Remanufacturing Center in Plano, TX

Quality Assurance

• Gathered daily reports from each quality inspection station, used the raw data to compile Pass/Fail reports

• Compiled weekly failure reports with the QA engineers to provide detailed descriptions of the failures

• Provided training aides and work instructions in order to improve detection process in the QV lines

• Daily audits in each repair section to ensure the repairs were according to manufacture specifications

As well as auditing quality inspectors for proper testing procedures

• Decreased the failure rate from 5% to 2% for a 6 month span while productivity remained the same

SMS (Wistron) July 2011-September 2011, Motherboard Repair, Grapevine, TX

ECO Technician

• Upgraded software to the latest Bios

• Upgraded hardware on a component level(Dell and HP models)

• Tested motherboards on a functional level as well as making sure the unit would pass cosmetics

HDI (Hyundai DigiTech) June 2009-October 2010, Samsung Remanufacturer Center in Richardson, TX

Lead Technician, Level 3

• Diagnosed problems by testing, reading diagrams, and by using the multimeter

• Compiled reports on common phone problems for software/hardware fixes

• Trained specific skills to improve time management and simplified repair procedures

• Communicated daily with the manager to distribute the workload for technicians

• Created and updated the daily ESN reports using Microsoft Excel and BlueOcean


University of Texas at Arlington 2007

• Bachelor of Arts

o Business Management / Minor in Psychology

Skills and assets:

Fluent in English, Korean and Spanish.

Experience in Excel, Word, SMES, Blueocean, and PowerPoint.

Highly detail oriented in inspecting products with a high amount of efficiency and accuracy.

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