Customer Service Sales

KIMBERLY A DESERRES

*A Greenleaf Park

Merrimac, MA 01860

PH: 704-***-****

email: *****@***.***

OBJECTIVE

To obtain a challenging support position where my strong organizational skills and attention to detail, along with the ability to multi-task all aspects of customer service can be utilized.

EMPLOYMENT

USA Today Bradenton, FL 6/08 - 6/10

Newspaper Carrier - Sarasota and surrounding areas. Ability to work independently on 3rd shift. Delivered to area hotels and vending machines according to set roaster from manager in Bradenton. Customer service and sales if needed.

Priority Personnel/VAC Newburyport, MA 2/06 - 3/07

Administrative Assistant - Answer all incoming calls, distribute between sales, service. Direct assistant for VP Global Sales. Work on Vantage system, all MS software,. Write up quotes, sales order, request freight quotes, international and domestic sales. Filing, faxing coping. Work independently, as well with a team of 3, and corporate office in CA. Arrange travel and hotel accommodations for employers. Purchase office supplies. Send mail.

Priority Personnel, Inc., Newburyport, MA 7/04 to 3/06

Temporary Employee/International Sales Associate - Fuse corporation with corporate office in France. Deal directly with International customers who need assistance with their orders. Order entry, inventory, filing, shipping both domestic and international. Monthly statements sent to all international customers to include daily invoices. Quotation input and adjustments on INFOFLO SYSTEM. Accounting access for customer statements and reports. Daily International Sales reports that are matched with invoices to ensure shipment as well as tracking information. Deal directly with freight forwarders and warehouses, located in Newburyport, MA and Louisville, Kentucky. Track shipments. Assisted accounting department with collections for all International PAST DUE ACCOUNTS. Input new pricing for customers, maintain quotes and spreadsheets. Verify all orders. Daily invoicing. Special projects completed for International manager, working on all Microsoft software. Pagemaker 6 Various software. Faxing, copying, email knowledge, filing daily. Ship UPS envelopes with UPS machine in department. Statement, invoicing printouts on a daily and monthly basis.

Home Instead Senior Care, North Andover, MA 5/03-9/04

Caregiver/Home Health Aide - Assisted seniors in their homes and assisted living facilities with daily living routine as a non medical caregiver. Light cleaning, transportation, medical and or personal. Light yard work, trips to the seashore and local farms. Additionally as a caregiver, over 75 topics of what we can do for seniors on an everyday basis. Many clients as emergency on-call caregiver as well.

Lebarron Bonney Inc., Amesbury, MA 7/02-10/02

Sales Associate /Customer Service - Customer Service for Buick and Ford models 1923-1954. Assist customers via telephone, in showroom or email with restoring their antique car/truck. Filing, submitting orders and pick tickets. Domestic and International service from order entry to shipping final product.

Pentucket Regional Middle School, West Newbury, MA 12/99-6/02

Educational Support Personnel - Provided assistance to students who were on a special education plan that enhanced their learning abilities in the classroom. Assisted all teachers on team with classroom instruction and field trips. Daily reminders to all students on homework and test preparation. Substitute teacher when needed. Attended union meetings and special development classes.

Chemineer/Kenics/Greerco, North Andover, MA 1/95-6/98

Production Control Clerk/domestic/international customer service - Customer service domestic/international worldwide for corporation that made heat exchanger, thermogenizers, tubing for nuclear reactors. Shop employee labor hours, balancing all reports with corporate office for labor costing. Payroll on Vax system. Training co-op students for labor costing and order entry. Worked on Quattro Pro software. Executive level on computer literacy. Inventory assistance. Switchboard relief for a 10 multi-line system. First Aid/CPR certified yearly. Certified Internal Auditor for ISO 9001.International/Domestic shipping and customs clearance. Tracking of all shipments to final destinations. Order entry, retrieve prints, printing pick tickets for production on a daily basis. ISO meetings monthly.

EDUCATION

Computer Learning Center, Worcester, MA 1993-1994 Certificate Desktop Publishing/Word Processing

Special development classes. Accounting basics both handwritten and computerized. Typing/business machines. Business Management, refresher courses in English, Math. Harvard Graphics, PageMaker, Adobe Photo Shop and software, all Microsoft software, Internet access, Customer relations/Business Management.

GPA 3.8

References Available Upon Request

Contact this candidate