Roz's resume
Resume:
Roslyn Bryant
Pittsburgh, PA 15221
********@***.***
________________________________________
Objective: To secure a position with in an organization, while utilizing my computer, business and educational skills and experience.
EDUCATION & TRAINING:
Community College of Allegheny County, Pittsburgh, PA Graduation Date 12/003
Degrees and Certificates
2 Year Degree in Information Technology December 2002
2 Year Degree in Applied Science December 2002
Certificate, Web Development December 2007
Certificate, Networking & Information Technology December 2003
Certificate in payroll and report smith September 2002
ADP payroll, Pittsburgh, PA September 2002 -
Computer and application summary:
Windows Macromedia Dream Weaver, User Interface Design Using VB.Net, HTML Web Design, Adobe Illustrator CS3, Photoshop, Visual Basic.Net. MS Word, Excel, Access, SQL Programming, JavaScript, Visual Basic.Net for Windows, Intermediate C+, MS Publisher, Microcomputers, DOS/Windows and A+, Math, Active Directory and Object Oriented Systems Analysis
Employment History
MSA (Management Science Associates), Pittsburgh, PA 3/2008–Present
Helpdesk Support Rep.
Maintained and created standard operating procedures using Microsoft excel macros
Training of new employees resulting in quicker training times and a better understanding of the position
Evaluated incoming telephone requests from external and internal clients with distributor’s data and reporting issues while helping to ensure all deadlines are met
Provided store linking with manufacturer representatives enabling them to view volume of the stores in questions
Provided brand, store matching, and misalignments to ensure accuracy
Provided reports to customers of simple problems regarding their data submissions
Performed data file edits to correct errors
Prepared reports for spreadsheets, database queries, outlook reports and word Documents
Prepared Distributors and manufacture enrollment packages
McConway and Torley Group, Pittsburgh, PA 6/2004 to 12/2006
Purchasing Administrator
In charge of ordering and buying of material and equipment for executive offices and manufacturing plant
Maintaining and creating access databases for inventory for administrative offices and maintenance department
Provided standard reports using spreadsheets, access queries, and word documents to keep track of supplies brought for the maintenance department and administrative departments
Maintaining invoices to unsure most accurate and updated information for the accounting department
Maintaining purchasing records and forms for purchasing department and payroll
Performed administrative and secretarial support for purchasing department
Sales Coordinator
Provided scrap surcharges, price correction, billing and invoicing through EDI
Maintain database to ensure all 850’s, 810’s and 997’s were received, processed and acknowledged
Created and maintaining access databases and queries for accounting department and sales department
Provided customer service and support for customer data related inquiries.
Scheduled and maintained sales orders for customers
Prepared reports using spreadsheets, access queries, and word documents
Provided administrative and secretarial support for sales department and accounting department
Jane Holmes Residence, Pittsburgh, PA 9/2002-5/2003
Executive administrative assistant
Unofficial information technology consultant
Setup wireless network and user ID’s and passwords
Provided helpdesk support by maintaining computers hardware and software
Scheduled conference meeting, calls for supervisors and board members
Created design, layout and editing of weekly and monthly calendar and newsletters
Provided flowchart designs for board members and client’s family members
Maintaining payroll procedures and policies using ADP ReportSmith and ADP software
Maintaining filing system for client’s and employee’s records providing updated and accurate information
Performed administrative and secretarial support for supervisors and board members
Temporary Employment
Allegheny Conference, Pittsburgh, PA 12/2007–4/2008
Administrative Assistant
Created and maintained database for fundraising pledges to insure accurate and updated information using spreadsheet, and Microsoft access
Prepared reports using spreadsheets, access, and word documents.
Created database and reports to keep track of online forms and acknowledgements
Created and edited PowerPoint presentation for company publications and meetings
Created layout and editing for fundraising publication and company website
Scheduling conference calls and meetings in MS outlook for VP of Sales and other key personnel
Provided administrative and secretarial support for Vice president of Sales and other key personnel
Jones Lang LaSalle, Pittsburgh, PA 9/2006–12/2007
Helpdesk Agent
Providing customer service for clients, property managers and technicians
Creating, maintaining work orders while creating trouble tickets for property managers, maintenance, and technicians
Dispatching tickets for clients, property managers, and maintenance department
Prepares standard reports using spreadsheets, database access queries, word documents
References: available upon request
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