Roslyn Bryant

*** *** ******, ***. # *

Pittsburgh, PA 15221

412-***-****

rjwo70@r.postjobfree.com

________________________________________

Objective: To secure a position with in an organization, while utilizing my computer, business and educational skills and experience.

EDUCATION & TRAINING:

Community College of Allegheny County, Pittsburgh, PA Graduation Date 12/003

Degrees and Certificates

2 Year Degree in Information Technology December 2002

2 Year Degree in Applied Science December 2002

Certificate, Web Development December 2007

Certificate, Networking & Information Technology December 2003

Certificate in payroll and report smith September 2002

ADP payroll, Pittsburgh, PA September 2002 -

Computer and application summary:

Windows Macromedia Dream Weaver, User Interface Design Using VB.Net, HTML Web Design, Adobe Illustrator CS3, Photoshop, Visual Basic.Net. MS Word, Excel, Access, SQL Programming, JavaScript, Visual Basic.Net for Windows, Intermediate C+, MS Publisher, Microcomputers, DOS/Windows and A+, Math, Active Directory and Object Oriented Systems Analysis

Employment History

MSA (Management Science Associates), Pittsburgh, PA 3/2008–Present

Helpdesk Support Rep.

Maintained and created standard operating procedures using Microsoft excel macros

Training of new employees resulting in quicker training times and a better understanding of the position

Evaluated incoming telephone requests from external and internal clients with distributor’s data and reporting issues while helping to ensure all deadlines are met

Provided store linking with manufacturer representatives enabling them to view volume of the stores in questions

Provided brand, store matching, and misalignments to ensure accuracy

Provided reports to customers of simple problems regarding their data submissions

Performed data file edits to correct errors

Prepared reports for spreadsheets, database queries, outlook reports and word Documents

Prepared Distributors and manufacture enrollment packages

McConway and Torley Group, Pittsburgh, PA 6/2004 to 12/2006

Purchasing Administrator

In charge of ordering and buying of material and equipment for executive offices and manufacturing plant

Maintaining and creating access databases for inventory for administrative offices and maintenance department

Provided standard reports using spreadsheets, access queries, and word documents to keep track of supplies brought for the maintenance department and administrative departments

Maintaining invoices to unsure most accurate and updated information for the accounting department

Maintaining purchasing records and forms for purchasing department and payroll

Performed administrative and secretarial support for purchasing department

Sales Coordinator

Provided scrap surcharges, price correction, billing and invoicing through EDI

Maintain database to ensure all 850’s, 810’s and 997’s were received, processed and acknowledged

Created and maintaining access databases and queries for accounting department and sales department

Provided customer service and support for customer data related inquiries.

Scheduled and maintained sales orders for customers

Prepared reports using spreadsheets, access queries, and word documents

Provided administrative and secretarial support for sales department and accounting department

Jane Holmes Residence, Pittsburgh, PA 9/2002-5/2003

Executive administrative assistant

Unofficial information technology consultant

Setup wireless network and user ID’s and passwords

Provided helpdesk support by maintaining computers hardware and software

Scheduled conference meeting, calls for supervisors and board members

Created design, layout and editing of weekly and monthly calendar and newsletters

Provided flowchart designs for board members and client’s family members

Maintaining payroll procedures and policies using ADP ReportSmith and ADP software

Maintaining filing system for client’s and employee’s records providing updated and accurate information

Performed administrative and secretarial support for supervisors and board members

Temporary Employment

Allegheny Conference, Pittsburgh, PA 12/2007–4/2008

Administrative Assistant

Created and maintained database for fundraising pledges to insure accurate and updated information using spreadsheet, and Microsoft access

Prepared reports using spreadsheets, access, and word documents.

Created database and reports to keep track of online forms and acknowledgements

Created and edited PowerPoint presentation for company publications and meetings

Created layout and editing for fundraising publication and company website

Scheduling conference calls and meetings in MS outlook for VP of Sales and other key personnel

Provided administrative and secretarial support for Vice president of Sales and other key personnel

Jones Lang LaSalle, Pittsburgh, PA 9/2006–12/2007

Helpdesk Agent

Providing customer service for clients, property managers and technicians

Creating, maintaining work orders while creating trouble tickets for property managers, maintenance, and technicians

Dispatching tickets for clients, property managers, and maintenance department

Prepares standard reports using spreadsheets, database access queries, word documents

References: available upon request

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