Customer Service

Pamela Dallas

**** ****** *****

Jacksonville, Florida 32210

Phone 904-***-**** or 904-***-****

Email: *************@*****.***

OBJECTIVE

Utilize my current knowledge, skills, and determination to help the company develop strong customer service and retail to help the company grow financially and become a solid operational company.

EXPERIENCE

My experience in sales, customer service, and administrative duties has helped me be very versatile in my development. Developmental and training classes over the past few years have increased my management, organizational, customer service skills. Determination to deliver results by demanding deadlines and high-pressure situations has helped my success.

WORK HISTORY

2007-Present Assistant Retail Manager, ClearTalk Wireless Jacksonville, Florida

•Developed and increased sales within the store by thinking outside of the box.

•Responsible for developing and managing daily operating expenses for store.

•Maintained, reconciled, ordered, and processed inventory on a daily basis.

•Prepared and filed daily paperwork and deposits for the store.

•Assisted with store scheduling and time management needs.

2001- 2005 Advanced Customer Care, Household Retail Service

Jacksonville, Florida

•Managed inbound calls for personal and business related account holders.

•Assisted customers with needs and delivered one stop resolutions to the calls.

•Handled escalated issues on stolen/lost cards for customers.

•Handled and processed payments by phone for customers daily.

2000-2001 Administrative Assistant, City of Jacksonville Jacksonville, Florida

•Timely process daily invoices and work orders to customers/clients.

•Managed and schedules appointments for small businesses.

•Managed, processed, and reported daily financials of cash, checks, and money orders received.

1998-2000 Customer Care Consultant, Security Link of Ameritech

Jacksonville, Florida

•Managed and schedule daily installation and cancellation requests.

•Dispatched and monitored emergency service rapidly to ensure customer safety.

•Handled calls from customers and updated, maintained, and created new accounts.

EDUCATION

First Coast Academy – GED 2006

American Red Cross – Certified Nursing Assistant 2007

COMPUTER SKILLS

Knowledgeable in all windows applications, Microsoft Works, Word, Outlook, Excel, Adobe, Microsoft Explorer, Netscape Navigator, 10-Key, Data Entry, Lotus Notes, and Type 40 WPM.

Contact this candidate