Customer Service Representative

Tiffany Muldrow

*** ****** **.

Raleigh N.C, ****0

919-***-****

*******.*******@*****.***

Objective

To obtain a Teaching position

Abilities

* ***** ** ******** *******/ 16yrs Childcare Experience

*Excellent written and verbal communication skills, with an eye for detail

*Extremely productive in a high volume, high stress, environment

*Self starter with a can do attitude

*Demonstrated ability to organize,and meet deadlines.

Employment History

2010-present Child Care Network, Raleigh, NC

School Age Teacher, Floater

Prepare building for opening, maintain supplies for building and classes, Summer camp coordinator. Bus driver, lunch breaks and any other duties that should arise.

2007-2009 ACS, Cary, NC

Customer Service Representative

Answered inbound calls in support of customer needs. Conveyed in a reassuring

manner step by step instructions to resolve issues. Reviewed and issued credits

on account information and processes. Performed queries in multiple

databases. Team leader assisting other agents. Called customers back to assure all

issues were resolved.,

1998-2007 Child Care Network, Raleigh, NC

Lead Teacher, Adminstrative Assistant

Planned and implemented educational programs for 50 school Aged children

In a daycare setting. Kept daily records, maintained supplies and materials,

Trained workers as required. Responsible for physical and emotional well-being

of all children.

Education

Athens Drive High School, Raleigh, NC

Diploma 1992

Miller-Motte College, Raleigh ,NC

Training includes courses in Medical Assisting 2010-

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