Manager Of Pharmacy Systems / Information Services

PAUL A. KUPCZYK

**** ******** ** ****: 716-***-****

Cowlesville, New York, 14037 **********@*******.***

PROFESSIONAL SUMMARY

Computer and Information Systems Manager with 25 years of IT experience in various regional retail environments supporting multiple sites (up to 200 sites) and end-users (over 1,000 end-users). Background includes field and corporate roles as well as significant experience handling all aspects of complex technical projects.

Selected Skills:

Project Management Technology Installations/Upgrades Vendor Oversight

IT/Pharmacy Reporting End-User Training Customer Service

24x7 On-Call Support Supervising/Motivating Staff IT Acquisition Support

Technical Skills

Windows XP/2000/NT/98/95, Office 2003 (Excel, Word, PowerPoint, Project, Visio), Lotus Notes, Netsupport, McKesson’s Dispensing Software (Zadall, PharmacyRx, EnterpriseRx)

PROFESSIONAL EXPERIENCE

TOPS MARKETS, LLC, Williamsville, NY 1997 - 2011

Manager - Pharmacy Systems (2008 - 2011)

Managed a team of two professionals (Third Party Administrator and Pharmacy Systems Administrator).

Developed, built, implemented and maintained all aspects of pharmacy-related applications, clinical information systems, and computerized pharmacy systems, software and hardware. Supported resolution of all computer related issues within the Pharmacy Department. Provided expertise for planning additional information technology projects. Maintained compliance with regulatory agencies. Reported monthly the amount of narcotic drugs dispensed from each Pharmacy to the New York State Department of Health.

Successfully integrated all of Tops Pharmacy Systems into the newly acquired Penn Traffic Company Pharmacies after the January 2010 acquisition.

Created the Pharmacy PC gold image to be used in all Pharmacies throughout the company.

Successfully managed the installation of new equipment in all of our Pharmacies.

Converted our Pharmacy dispensing software over to EnterpriseRx working closely with McKesson.

Worked with various vendors to migrate their product into EnterpriseRx. These vendors include LDM Carepoints, Advance Innovative Solutions, and Intercon Associates.

Rolled out CSOS throughout all the pharmacies, this is the ability to order controlled drugs online. Worked closely with the DEA and our Legal Department to get this done in a timely fashion.

Configured and updated Webfill, the ability to request your prescriptions on line at TopsMarkets.com.

Configured and updated IVR, the ability to request your prescriptions using your telephone.

Updated our pharmacy webpage on our Intranet using Serena Collage on either a weekly or monthly basis depending on the needs of the Pharmacy.

Supported ePrescribing, worked with RelayHealth and accessed the SureScripts Admin Console.

Corporate Desktop Support Analyst (1999 - 2008)

Provided desktop support between 3 corporate buildings. Provided Novell Administration and level-2 support for multiple departments. Resolved software and hardware problems in a multi-platformed environment. Provided 24x7 on-call assistance. Supported 90 Wilson Farms Stores using PDI/RMS fuel software.

Provided input to LAN and Desktop staffers on frequently occurring microcomputer problems and recommended solutions.

Continued to develop skills in all corporate software such as Windows XP/2000/NT/95/98, Office 97, Lotus Notes, PC Anywhere, Net Support, Seagate Proxy.

Provide software and hardware upgrades to local machines.

Cut down on repetitive support calls by spending time with users, showing them what they did wrong or how to do things more efficiently.

Paul A. Kupczyk Page 2

PROFESSIONAL EXPERIENCE (CONTINUED)

Hardware Field Support Specialist (1997 - 1999)

Provided onsite hardware support and project management. Serviced/repaired 600 and 650 NCR towers, 3430 NCR ISP’s, Okidata 321 and 320 printers, LAN along with Hypercom routers, Telxon 701, Spa 960 Guns, Motorola Modems. Service region consists of all New York State and Northern Pennsylvania (80 Tops locations, 111 Wilson Farm locations).

Installed and configured equipment for a new Tops Market; worked from footprints and created the data center within the store.

THE BON TON/ADAM MELDRUM & ANDERSON, Buffalo, NY 1986 - 1997

The Bon Ton/Adam Meldrum & Anderson operates 25 retail apparel stores.

Computer & Electronic Technician

Hired as one of the first 2 computer/electronic field technicians for company’s 25 locations in NY and PA. Performed service and repair for NCR 3445 in-store processor, 2152 Point of Sale Registers, IBM 3268 and 4224 printers, IBM 3180 CRT’s, IBM 4683 Point of Sale Registers, IBM 3192 G and C model CRT’s, NCR 2151 Point of Sale Registers.

Installed complete system from in-store processor to 2152 Point of Sale registers.

EDUCATION/DEVELOPMENT

ERIE COMMUNITY COLLEGE, NORTH CAMPUS, Buffalo, NY

AAS - Electrical Engineering Technology, 1985

Tri-state IBM 4680 Retail Systems Technician Course

NCR 2151 POS Register Repair Certification

Troubleshooting & Servicing PC’s Course P.C.I.

Troubleshooting & Servicing NCR 3445 ISP Course NCR/AT&T

Ikon Custom Windows NT 4.0 Course

Ikon Custom Lotus Notes Course

AFFILIATIONS

Member of NCPDP

Member of NACDS

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