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Certified HR Professional

Grand Prairie, TX, 75054
November 23, 2009

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Tiffany Gipson, PHR

**** ********* *****, ***** *******, Texas 75054 • 214-***-**** /

Human Resources / Customer Service / Management


I am a dedicated and results-oriented professional with solid communications, customer service, and human resources experience. Possesses a positive attitude and demands accountability in the workplace. I Excel in an environment that stresses customer and employee relations as well as employee development. Demonstrated areas of expertise:

• Management • Communication • Administrative Skills • Human Resources • Payroll • Employee Development

• Marketing • Mediation • Computer Proficiency • Business • Policy & Procedures • Mandated Regulations


2020 Communications –Regional Human Resources Generalist 2008-2009-layoff

• Assist in administering job applications/recruitment, coordinate interview schedules for regional office positions

• Work with leaders to develop HR goals, objectives and systems in line with team needs

• Act as a point of contact for workers’ compensation, benefits and payroll issues

• Work in conjunctions with training department to create and deliver HR training onsite i.e. interviewing/terminations

• Plan and conduct new employee orientation/employee relations investigations

• Provide assistance to employees concerning human resources related services including communicating HR policies,

Procedures, laws, standards to ensure consistent practices

• Responsible for the facility’s day-to-day operations by officing at the location separate from the corporate office.

Zale Corporation – Human Resources Specialist 2005-2008

• Responsible for HR investigations i.e. sexual harassment and discrimination and conduct HR/Shared Services Staff Meeting

• Responsible for resolutions in HR cases and work with HR issues in Canada and Puerto Rico

• Work with Managers and Directors in resolving HR cases. Provide feedback on analysis of HR case trends

• Verify employment and work with Shared Services to ensure quality control on HR, Benefit and Payroll inquiries.

• Responsible for offering accurate corrective disciplinary actions in policy violations

• Input cases with final resolution into HRIS database

• Assist with payroll cases i.e. overpayments, direct deposit and stop/reissues

• Assist with benefit cases i.e. open enrollments, benefit hours, and eligibility

• Work with the legal department in SOX cases for resolution

• Assist with unemployment claims and assist with policy development for HR procedures

Affiliated Computer Services – Employee Relations Specialist 2005

• Employee relations contact for employee/manager complaints

• Responsible for preparing EE0-1 reports for the bid of new contracts

• Provided analytical data for reduction in force efforts through impact analysis

• Assisted with the administration of unemployment claims and drug testing results

• Ensured workplace compliance i.e. labor law posters and conducted New Hire Orientation

• Responsible for all severance calculations and payments

• Assisted with policy development and conduct research as needed/Conduct Interviews

• Provided assistance to Managers in effectively performing RIF procedures.

• Responsible for the development of RIF packets as well as WARN notices for site incentive agreements

• Assisted in the development of the executive Organizational Metrics Summary

LandAmerica Financial Group/American Title Company – Human Resources Representative 2001-2004-layoff

• Responsible for new hire orientation, benefit enrollments, job advertisements and recruiting

• Assisted in trouble-shooting payroll problems and prepared monthly payroll reports

• Conducted performance evaluations, interviews, and resume screenings

• Enforced promotion/demotion procedures and disciplinary procedures

• Responsible for HR news alert bulletins/assist in Reduction In Force procedures (RIF)

• Employee and Management Mediator/enforce STD and FMLA qualifications

• Maintained database applications/excel spreadsheets

• Responsible for calculating monthly commissions, bonuses, incentives, profits and losses

• Responsible for payroll timekeeping for over 300 employees and reduced the number of payroll complaints and errors.


SHRM(HRCI) – Human Resources Certification (PHR) 2007

University of Texas at Dallas – MA, Interdisciplinary Studies-HR/Organizational Behavior 2005

Tuskegee University – BS, School of Business 2000

MEMBERSHIPS: • SHRM • Conrad Leadership Program-Community Service • Tuskegee Alumni Program/ COMPUTER SKILLS- GroupWise, Excel, Horizon, Word, MS Outlook, Epiphany, PowerPoint, Windows, Oracle, Ultipro, Training, Resumix, ADP

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