"Early Riser waiting to greet guest"

Objective

Proven leadership capabilities with excellent interpersonal skills. Punctual and dedicated to any task given as a team member with a strong desire to learn and the ability to follow detailed instructions.

Specialty Areas: Merchandiser, Customer Service, Food Service

08/08 to present Target Department Store Beaver Creek Commons Apex, NC

Overnight Flow Team (logistics)

• Responsibilities have included the logistics of stock

• unloading of warehouse truck

• Sub team lead for wave team group according to production and time lines

• Restocking, resetting and processing backstock in all areas of store

• Member of employee fun night group to boost employee moral

02/08 to present Wake County Public Schools System Cary and Surrounding Areas

Child Nutrition Department Cashier/ Assistant Mgr.

• Preparing of meals for students and staff and off-site events

• Inventorying, and logging temperature sheets

• Also responsible for preparing the buffet and kitchen prep

• areas for health dept. inspections according to North Carolina and Federal Regulations

• updating new student roster information and working closely with staff and parents’ with exceptional guest service according to WCPSS Policies

• Balancing cash logs and bank drops assisting with payroll and inter-office memos and couriers

• Updating and maintaining student pre-paid and cash lunch accounts

• Responsible for set-up for School open House Events, meet and greet for Parents’ night

• Updating incoming weekly orders from produce, dairy, and warehouse orders to send to account payable department

• Preparing production meal sheets for federal meal programs

09/05 to 2/08 SpringHill Suites by Marriott Southfield, MI

Breakfast Ambassador / Guest Services

• Preparing of meals for Guest, Inventorying, and ordering for the following departments Breakfast, Housekeeping and Gift Shop

• Responsible for the effective development, coordination and presentation of training and development programs for all employees as well a high school mentoring program

• Logistics for Vendors weekly deliveries

• Preparing of work orders for engineer repairs

• Ordering and Auditing stock movement for inventorying departments

• Design and implement effective methods to educate and enhance performance. Also responsible for preparing the buffet and kitchen prep

• areas and guest dining room for QA inspections

• Suggestions for guest services hospitality program

• Accountable for the effortless and seamless movement of guests in and out of the hotel and providing exceptional levels of guest service through the guests' stay

• Set-up of Boardroom refreshments, signage rentals for meetings or events

• Recording and maintaining budget information for guest services, gift shop and breakfast departments

• Recipient of R.O.S.E. Award for Customer Service nominations were from Guests’ at hotel and Vendors

09/97 to 2/08 Wayne County Community College N.W. Campus

Continuing Education-Instructor

• Construction of syllabus ,entrance testing for new students

• Preparing of class outline lesson plans Balloon Design 1&2

• Implementation of Certification Program for Advanced Students

• basics for balloon design concepts and how to run and organize a home decorating business

09/96 – 07/97 Nabisco Biscuit Company Farmington, MI

Merchandiser / P.O.S. Displayer

• Set-up Store Display via Plan-o-Gram

• Logged in-coming Products for in-store and special national promotions

• Created Seasonal store displays

• Job assignment included an average of 8-12 locations weekly

• Responsible for annual paperwork and inventory

08/96 – 05/97 American Greetings Paper Company Cleveland, OH

Merchandiser / P.O.S. Displayer Sales Representative for Detroit and Surrounding Areas

• Set-up Store Display via Plan-o-Gram

• All seasonal inventories, ordering as well as issuing credits

• Created Seasonal store displays

• Holiday Strategies/ seasonal Department Décor Displays

• Calculation of damaged items, transferring product to new and existing locations

02/92 – currently Self-Employed New Center Area Detroit, MI & North Carolina

Gift Shop and Event Planner

• Planning, budgeting and locating of venues for clients celebrations

• Hosting and greeting their guest and responsible for paying vendors for services for provided at contracted events

• Drop shipped orders to clients

01/98 – 02/03 Party Giant Livonia, MI

Merchandiser / P.O.S. Displayer/Customer Service

• Assisting customers with cash, and credit card purchases

• Set-up new store charge accounts processed in-store credit applications

• Responsible for organizing and creating in-store advertisements

• Responsible for annual inventory reports

• Set-up Store Display via Plan-o-Gram

• Logged in-coming Products for in-store and special national promotions

• Placing calls to locate merchandise for customers

• Drop ship volume orders to wholesale clients

Other Retail Experience

06/76 -07/79 Sears Roebuck and Co. Detroit, MI

Receiver (Dock-pick-up), Stock, Customer Service, Cashier

• Re-set and Stocking of (6) departments

• Assisting customers with credits, returns, Exchanges

• Inventorying, Damaged Returns, Catalog order assistance as well as check and credit card verification

Education and business courses and workshops

09/92-09/93 Microsoft Mouse Certification Levels 1-3 Detroit, MI

02/88-02/90 Pioneer Balloon Company Wichita, KA

Balloon Artist Certification Certificate received in 1991

9/1985 WC3 District Detroit, MI Business and Education

04/90 Leadership Training Detroit, MI Certificate received

9/1992 Wayne State University Detroit, MI Business

1/1996 Marygrove College Detroit, MI Business

9/1984 Oakland Com College Royal Oak/Sfld, MI Education

9/80-8/82 Lewis College Business Detroit, MI Computers

Strengths and Assets

• Able to maintain good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.

• I have a friendly and personable attitude with each encounter.

• Able to represent my employer with the utmost of professionalism.

• Able to handle guest issues, challenges, and problems as they arise, and come to a resolution to exceed all guest expectations

• I will comply with the employers conduct policies and procedures

Contact this candidate