Customer Service Engineer

James Alex Coissy Sr.

**** ** **** *** ***** Lauderdale, FL 33068 Phone: 954-***-**** **********@*****.***

IT /Printer Technician

Copier Qualifications IT Skills

WorkCentre 7228/7235/7245

WorkCentre 7328/7335/7345/7346, 7425/35

WorkCentre 7655/7665/7675

Ricoh 1045/4500

volume 2090/2105/9000

High Ricoh 2238/3245 color, C2500/4500

High volume C3260/C6000 color • Install and update Windows Software

• Remove viruses

• Set up wireless Networks

• Troubleshoot PCs

• Connect peripherals to a computer

• Perform data transfers for thought, wireless, wired networks or peripherals

• Set up emails

• Basic knowledge on C/MATLAB

Professional Experience

SAXON BUSINESS SYSTEMS – FORT LAUDERDALE, FL 08/26/2005 – 08/19/2011

Senior Field Service Engineer

Prepared used equipment for new use by refurbishing them to meet performance requirements

Effectively tracked and managed equipment parts inventory to ensure timely access to parts.

Successfully managed and service assigned customer territory.

Performed essential duties required to set-up and prepare new office equipment for installation at customer locations.

Worked closely with company dispatch personnel to gain information regarding customer service calls.

Maintained tools and test equipment to ensure they are in service-ready condition.

Conducted preventative maintenance services on customer’s office equipment; troubleshoot failures and made necessary repairs.

WILT CHAMBERLAIN’S – BOCA RATON, FL 04/19/1999 – 08/26/2005

Game Equipment Technician

Assumed responsible for the repair and maintenance of games, simulators and technical equipments.

Maintained and operated surveillance systems.

Facilitated a safe and fun environment for children by monitoring play and giving direction as necessary.

Supplied customers with game equipment, such as toss rings or balls,

Distributed game prizes and collected fees for services.

Assists guests by repairing and maintaining amusements equipment in a

Education

Florida Atlantic University - Electrical Engineering - Bachelors Degree - 8/2011 to 4/2013

Broward Community College - Telecommunications - Associates Degree - 08/01/2005

Broward Community College - Applied Sciences - Associates Degree - 08/01/2005

References Available Upon Request

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