Service Assistant
Resume:
Peter S. Osborne
************@*****.***
Stafford, Virginia 22554
OBJECTIVE: To acquire a career as a Computer Technician, or other related areas, with special interest in building, servicing and troubleshooting desktops and laptops.
EDUCATION: ITT Technical Institute Springfield, VA
Associates Degree in Computer Electronics Engineering Technology September 2011 Cumulative GPA 3.60
Relevant Courses:
- Introduction to Personal Computers
- Computer Networking
- Digital Electronics
- Microprocessors
SKILLS: Technical: Hardware:
Basic Microsoft Office Visio CD/DVD Replacement
Basic troubleshooting computer applications Hard Drive Replacement
Basic troubleshooting hardware components Video Card Replacement
Electronic: General:
Testing circuits Open-minded
Troubleshooting Circuits Hardworking
Applying schematics to a breadboard Work well in team situations
Soldering circuits Very motivated
Reliable
Dependable
EXPERIENCE: HP, Alexandria, VA Jan. 2012- Jun. 2012
DSC Help Desk Tier 1
- Troubleshoot accounts gov’t websites for callers in the military
- Troubleshoot username & passwords
K&K Computers, Stafford, VA Jan. 2011- Aug. 2011
Internship
- Dissemble desktop computer components
- Test power supplies to see if they were operating correctly
- Troubleshooting USB drives
- Downloading/Installing important drivers so pc can function correctly
- Upgrading RAM
- Upgrading Hard Drive
- Tested hard drives
- Tested Video card to see if display is shown
- Troubleshoot RAM
- Troubleshoot hard drives
- Troubleshoot Video cards
- Removing Partitions
- Creating Partitions
- Installing Operating Systems
Service Source, Quantico, VA June 2005- Jan. 2012
Mess Attendant and Cashier
- Prepared cash log sheets for daily activity
- Responsible for cash register transactions
- Provided prompt service meals to military patron
- Maintained dining facility to company standard
- Demonstrated interpersonal skills
Food Lion, Dumfries, VA March 2005 – June 2005
Courtesy Clerk
- Assisted customers in a timely fashion
- Placed groceries into customer’s vehicle
- Returned grocery items left at checkout counter to specified stock shelves
- Verified prices for customer satisfaction
Jerry’s Subs and Pizza, Stafford, VA June 2004- Dec. 2004
Cook
- Prepared all menu items according to quantity menus
- Maintains records for food used and supply on hand
- Figured food cost and records on daily food cost sheet
Wal-Mart, Stafford, VA Oct. 2002- Jan.2003
Floor Assistant
- Greeted customers who entered the store
- Answered queries from customers
- Reported discrepancies and problems to the supervisor
- Balanced cash registers with receipts
- Responsible for security within the store
PROFESSIONAL MEMBERSHIP: National Technical Honor Society (NTHS) (September 2011)
AWARD(S): National Technical Honor Society (September 2011)
CLEARANCE: Public Trust (January 2012)
REFERENCES: AVAILABLE UPON REQUEST
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