Customer Service Sales

Janine K. Zamora

*** ****** ** 615-***-****

Murfreesboro, TN 37129 *************@*****.***

OBJECTIVE

Driven candidate-possessing experience in the administrative field and sales, with excellent organizational, communication, interpersonal, and analytical skills seeking a Family and Youth Program Specialist position with Knowledge Academies Inc.

NOTABLES

• Dean’s list at Middle Tennessee State University

• Completed student teaching program at Smyrna Middle and LaVergne High School

• Volunteered at Murfree Springs Discovery Center in Murfreesboro, TN.

• Conducted Geography field research at Radnor Park and Coffee County TN.

• Walt Disney World College Internship

EDUCATION

Bachelor of Science May 2011

Middle Tennessee State University

Major: Geosciences Minor: Secondary Education Murfreesboro, TN

EXPERIENCE

Retail Sales Consultant September 2011 - Present

AT&T Mobility Murfreesboro, TN

• Contributed to overall store goals by achieving over 110% of assigned individual sales goal

• Exceeded individual wired sales goals by obtaining over 150% of assigned goal

• Kept planograms up-to-date; ensured correct signage and promotions were displayed

• Surpassed customer expectations, proven by repeat customers and customer referrals

• Handled cash register responsibilities, including purchases, returns, and exchanges, while enforcing store policies

Credit Coordinator November 2009 – December 2010

Lowe’s Home Improvement Smyrna, TN

• Effectively managed Commercial Builder/Contractor Account credit services and consumer accounts.

• Met and exceeded sales goals over 115%.

• Maintained accuracy of administrative functions such as corporate credit programs, policies, and procedures.

• Ensured timely approval, maintenance and collections of all store accounts receivables, and credit cards.

• Efficiently followed and researched Special Order Sales (SOS) to identify and recover all potential margin losses.

• Ordered/Purchased supplies for the store, paid all company bills, and filled paperwork.

Customer Service Representative March 2008 – November 2009

Lowe’s Home Improvement Smyrna, TN

• Helped multiple customers with all store products and general promotions in the store

• Administered exceptional customer service relations

• Keep shelves fully stocked, fronted according to planogram and correctly priced.

• Handled cash register responsibilities, including purchases, returns, and exchanges, while enforcing store policies.

• Improved knowledge of products and procedures through web based training and independent study

Computer Skills: Highly proficient in Microsoft Office Suite 2003 and 2007, Windows XP/Vista, Mac OS X, ArcGIS

References: Available upon request

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