Customer Service Manager
Resume:
Angela Scott
Oakland Ca. *****
Cell: 925-***-****
***********@*****.***
Career Snapshot
Ten years of commended performance in key customer service and support roles.
Expert in customer care, problem solving, and customer relations
MS Office “power-user”
Computer Skills
Word, Excel, PowerPoint, Outlook
Mission Statement
Strive to exceed customer/ employer expectations by delivering second-to-none service. Always putting the customer first.
Education
Job Corps
A+/Computer Repair
2004-2007
City College SF
Music Performance
2008-2009
Chabot College
Liberal Arts: Behavioral Science
2011-present Customer Service & Support Specialist
Offering an award-winning track record of customer care excellence within high-volume environments that Include…
Clubs/Restaurants Specialty & Chain Stores Events
Key Skills
World-Class Customer Service
Troubleshooting/ Problem Solving
Up-Selling/Sales Support
Customer Order Fulfillment
Complaint Handling
Team player
Professional Experience
Club 21- Oakland ca.
Habitat for humanity Bartender, actively working
Stocking, cashiering, filing, customer service 2012
sf bay area
U.S. census bureau-sf/san leandro Freelance bartender, 2010-present
Team leader, 2009-2010
WALMART Customer Service Manager 2001-2004
Handled large sums of cash at a time. Counted down tills and arranged cash pick-ups. Supervised up to 50 people in a single shift. I’ve also scheduled employees lunches and breaks.
Served and suggested food and drinks and also paired wines and beers with their meals. Assisted in catering outdoor and indoor events for large groups. Prepared bills, ran credit cards. Stocking and breaking down service areas as well as taking reservations, seating customers and answering phones.
Top 5 reasons why YOU should hire ME!
1 No Bad Habits! I don’t have all those bad habits that come from years of experience, so you can mold me into just the right person for your establishment!
2 Present-ability I shower and brush my teeth daily and will arrive to work every day with a freshly pressed, wrinkle free attitude!
3 Professionalism I treat everyone with respect and attention, I am a hard worker who goes above and beyond, and also knows the advantage of working in a team.
4 Always Improving I see each day as an opportunity to learn something new and become better at what I do.
5 Down-to-Earth I am a pleasant, friendly, and approachable person with a refreshing personality customers will appreciate. References Joel McGee-Coworker 510-***-**** Davina Monte-Classmate-209-***-**** Kenny-Supervisor-510-***-****
Contact this candidate