Medical Receptionist
Resume:
Diana Krolak
Prior Lake, MN 55372
*****.******@*******.***
Objective
I am seeking a medical receptionist job that will utilize my 3 years of experience as a medical receptionist for an orthopedic and pediatric office, and 20 years in customer service field. I have a strong work ethic, great customer skills, friendly, organized, and professional. I am able to work on my own initiative and with others. I work well under pressure and love new challenges.
Education
Bachelor’s of Arts in Business Administration and Management
Northwestern Bible College, Roseville, MN (1991-1995)
Computer Skills
Knowledge of Word, Excel, Microsoft Office and EMR medical system
Job History
All about Children Pediatrics
Eden Prairie, MN
2009-Present
Medical Receptionist
*Welcome patients by greeting them, in person or on the telephone; answering or referring inquiries.
*Schedule patient appointments.
*Check in patients by obtaining demographic information from new patients or updating returning patient’s information.
*Verify insurance information, including third party payer insurance; copy new insurance cards and enter in patients’ file using the EMR system.
*Maintain a safe and clean reception area by complying with procedures, rules, and regulations.
*Maintain patient privacy by complying with HIPPA regulations.
*Obtain medical release forms from patients and send appropriate files to appropriate people or clinics.
*Record medication refills for ADD patients, and give to nurses to have filled; reminding patients to have their pharmacy call for all other medication refills.
*Confirm patient appointments according to clinic protocol.
*I am adaptable to any new environment; I am quick on my feet, and able to handle large volumes of workloads. *Compile and record medical charts, reports, and correspondence using the electronic medical records system.
Target
Savage, MN
2005-2009
Food Avenue Trainer
*Accomplished food avenue objectives by orienting, training, and coaching team members.
*Trained new team members according to Target standards and procedures.
*Maintained safe, secure, and healthy environment by following, and enforcing sanitation standards.
*Filled out temperature guides throughout the shift to make sure all things were at the correct temperatures; calibrating thermometers when needed.
*Checked and pulled any expiring products the night before date of expiration.
*Checked and monitored equipment in department.
*Notified appropriate team leads if any equipment needed attention.
*Ordered inventory each week and insured we received all the correct products.
*Great customer service skills for which I was awarded “Employee of the Month”.
Orthopedic Surgeons, LTD
Fairview Physicians Building
Edina, MN
1996-1999
Medical Receptionist and Medical Records Clerk
*Provided excellent front desk service to patients and visitors.
*Scheduled appointments for returning and new patients.
*Handled multi-line phones, directing inquiries to appropriate staff.
*Gathered new demographic information from new patients, as well as updating returning patient’s information.
*Checked accuracy of insurance information, and copied and filed new insurance cards in patient charts as needed.
*Collected co pays and payments as needed.
*Prepared new patient charts for upcoming visits and registering their information over the phone if possible.
*Pulled charts for next day doctors’ schedules, making sure they were organized and up to date with the latest patient visit, if possible.
*Respected and maintained patient privacy according to HIPPA regulations.
*Have the ability to work on my own initiative and as part of a team.
*Excellent listening skills and strong attention to detail.
Jimmy’s Pizza
North Branch, MN
1987-1997
Restaurant Manager
*Managed a restaurant of about 12 employees for 10 years, demonstrating the ability to increase sales through quality food and exceptional service.
*Skilled manager with a creative, innovative approach to managing employees, generating teamwork and improving customer service.
*Hired, managed, trained, and scheduled up to 12 employees in all aspects of the job.
*Prepared and completed action plans; implementing production and quality of restaurant standards.
*Maximized profitability by ensuring portion control; monitoring accuracy of charges.
*Hands on management style, able to jump in any area as needed to help.
*Maintained a safe and sanitary environment, following restaurant standards and procedures.
*Monitored all employee customer service skills; coaching them to be friendlier and smile.
*Oversaw all operations, including cash handling, nightly deposits, invoices, inventory, and ordering.
*Maintained many returning through great customer service and quality food.
*Maintained high quality standards with an emphasis on accuracy.
*Maximized performance through organization.
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