Health Services Specialist II
Resume:
JASMINE WILLIAMS
JACKSONVILLE, AR 72076
**************@*****.***
Skills: Microsoft Office: Word, Excel, PowerPoint and Access. Arkansas State automated AASIS timekeeping, payroll, accounts payable; Medical Terminology. Excellent customer service and organizational skills.
Objective: To obtain a challenging and responsible position where my diversity of experience would be of value to the company and to my own professional growth.
EXPERIENCE:
Arkansas Department of Health 11/09 – Current
Health Services Specialist II
The Health Services Specialist II is responsible for maintaining health unit records, updating files, receiving and accounting for fees, and assisting the public. Interviews clients to obtain financial, insurance, and personal data to initiate or update patient records. Receives and records fees and balances cash against receipts issued. Answers and screens phone calls, schedules clinic appointments, and receives and routes patients. Evaluates client data within established guidelines to determine client eligibility for health services. Enters billing data to client accounts to update financial records. May receives birth and death certificates, verify information, and record information in appropriate register. May maintain security for and issue supplemental food vouchers according to instructions and defined procedures. Performs other duties as assigned.
Kohl’s Department Store 09/09 – Current
Customer Service Associate
Responsible for creating an environment of good customer service ensuring customer transactions are processed accurately and efficiently, ensuring the Company’s “2-in-a-line” standard, reinforcing Customer Service Desk standards and resolving customer problems by following policies and procedures in conjunction with following the “Yes We Can” policy. Balances and processes refunds and media from sales and return registers. Processes cash deposits and currency orders; completes and submits daily reports to store management and Cash and Sales Audit department.
Ad Set Associate
Responsible for setting promotional and non-promotional signs according to established guidelines in order to meet Company standards. Work independently and on a team as assigned. Carried out job related tasks as assigned by supervisor.
Arkansas Department of Health 06/08- 08/08
Administrative Assistant II / Contracted Hire
Coordinated and assisted staff, maintained calendar for the Deputy State Health Officer and chief Science Officer, Organized and maintained files, answered multi-line phones, routed calls and took messages, composed memos, letters and proposals, scheduled meetings assembled and distributed materials as needed, transcribed medical and manuscript reviews, created PowerPoint presentations, typed, edited and distributed reports as needed, provided information, assistance and clarification to interested parties concerning agency/institution policies and procedures, reviewed applications for hire, regular contact with general public and various program-related state and federal agencies. Provided assistance with new hire personnel paperwork and files.
Toy's R Us 10/07-01/08 (Seasonal)
Customer Service
Responsible for the customer service desk operations, handling returns and guest services, ringing up customer purchases, assisting customers with merchandise location in the store.
Merry - Go – Round Childcare Center, Arkansas 5/04 – 8/07
Assistant Director
Managed, planned, and enforced all programs for the children enrolled, ensuring that the center operated within the state regulations. Responsible for developing lesson plans and assisting with the daily responsibilities of the center. Attended development courses to help improve childcare skills and demonstrated strong human resource skills, communication skills, problem solving abilities and interpersonal skills. Received tuition payments and balanced ledgers weekly. Interviewed and recommended for hire all support staff; processed all new hire paperwork. Conducted benefits orientations and maintained files of providers and employee files.
Accessory Lane, Inc 6/05-8/07 (Evenings)
Asst Manager
Responsible for managing clothing and accessories shipments, putting out stock, creating displays, running sales reports, opening and closing, made bank deposits. Was responsible for interviewing and hiring sales associates..
Education: Jackson State University Jackson, MS
School of Science, Engineering Major: Biology
UALR Little Rock, AR
School of Science, Nursing Major: Biology
Minor: Business Admin
Honors & Activities: Resident Hall Association
President Alexander West Hall
Chair-person Campus Safety Committee
Fundraising Committee
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