Maria Gonzalez

P.O. Box ***

Apopka, Fl *****

Phone: 407-***-****

Email: ri75ur@r.postjobfree.com

OBJECTIVE: An interesting position with a growing company. To be able to activate the skills and knowledge I have obtained in public relations and customer service from past employment for a future employer.

QUALIFICATIONS

Bilingual; English and Spanish. Typing skills of approximately 40-50 wpm. Excellent communication and interpersonal skills. Knowledge of MS Word, Excel & Outlook. Independent, self-starter, fast learner, great team player, detail oriented, multitasked, and work well with deadlines.

EDUCATION

2007- To Present University of Phoenix / Major: Criminal Justice

1996 West Orange H.S. Graduated

EMPLOYMENT

2006- To Present Administrative/ Data Entry Clerk Positions, Capital Painting

Managed budget, payroll, calendar and scheduling for the company. Answer phones and direct phone call to the correct department. Prepare billings from field invoices. Performed general office duties, including all daily correspondence. Assist customers with account information, place orders, and set up service appointments.

4/2006 – 9/2006 Data Entry/ Customer Service Positions, Zion Insurance and Finance

General office duties, including data entry, answer multiple phone lines, making copies, invoicing, auto quotes. Assist customer with their policies in person or via phone. Review and set up applications to be sent out to its actual insurance company. Handle inbound or outbound mail. Call customer to remind of payments or any needs of their policies. Maintain positive company image during difficult situations.

12/2004-12/2005 Data Entry / Customer Service / Dispatcher Positions,

Orange County Building

Started as data entry position, scheduling inspections for approval of building codes. Answer multiple lines and directing to the right department. Assisted with inspector dispatch and scheduling after hours inspections for company.

12/2000- 11/2003 Data Entry / Customer Service

All Purpose Insurance

General office duties, including data entry, answer multiple phone lines, making copies, invoicing, auto quotes. Assist customer with their policies in person or via phone. Review and set up applications for accuracy, completeness, and compliance with insurance plan policies and procedures to be sent out to its actual insurance company. Handle inbound or outbound mail. Maintain positive company image during difficult situations.

4/1998-4/2000 Teller

Community Trust F.C.U.

Maintain proper cash limits, cashed checks, accepted deposits, and issued cashier’s checks, money orders, travelers checks, cash advances and funds transfers. Provided customers with payment information, cycle dates, and interest rates. Worked with customers, management, and other bank departments to resolve problems and answer questions.