Professional Customer Service & Inside Sales Representative
Resume:
M. SHANNON SCHIMSA
www.shannonschimsa.com
********@*****.***
PROFESSIONAL ACCOUNT MANAGER; CUSTOMER SERVICE & INSIDE SALES
OBJECTIVE A position with a reputable organization that offers solid products and services, and fosters a culture of professionalism and profitability.
AREAS OF STRENGTH
• Effective telephone skills, able to establish rapport.
• Completed training seminars including Professional Teleselling Skills, Quality Service Skills, Basic Principles for a Collaborative Workplace, and Giving and Receiving Constructive Feedback.
• Patient, appreciates customer’s needs and concerns.
• Takes pride in finding the right solution to the customer’s needs and providing top notch service.
HIGHLIGHTS OF EXPERIENCE
• Awarded for Outstanding Performance Over Plan 2008 and 2009. (Mark Andy)
• Territory up 30% 2001-2002; as of June 2003 territory up 21% YTD from pervious year. (Conversource)
• Territory increased 25% 1999 to 2001 (Diagraph)
EXPERIENCE
Mark Andy, Inc. 12/2006 – 6/2011
2006 – 2010 OEM Sales Dept. supporting Field Reps, outbound calling to “C” customers. 5/2010 Transferred to the Aftermarket Dept to be the account manger for UVT division.
Prime Package & Label 7/2003 – 3/2006
Inside support for Sales reps, inside sales, customer service
Conversource 9/2001 – 6/2003
Inside Sales, Customer Service for Midwest Territory
Diagraph 6/1999 – 3/2001
Inside support for Canadian Field Reps, Account Manager for 5 retail accounts, Inside sales and customer service for domestic territory.
EDUCATION Northeast Missouri State 1991 – 1993
Home Office is equipped with Windows 7 Premium Home, Intel Core i7-2600 CPU @ 3.4 Ghz 3.70 Ghz, 64-bit operating system, 16 GB RAM, 23” monitor, High Speed cable internet, land line with unlimited long distance, printer/copier/scanner, and stand alone speakers. Headset, corded phone, and fax are expected purchases based on employer specifications. Home office is a converted bedroom (quiet, with a door.)
Additional information available at www.shannonschimsa.com
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