Customer Service Representative
Resume:
Tiana I. Scott
* ******* ***** * Birmingham, AL
************@*****.***
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Objective:
Energetic and outgoing Customer Service Representative/Leasing Consultant with outstanding communication, customer service, and organizational skills seeking a rewarding opportunity where I can apply my customer service abilities to provide compassionate and professional support in any work environment.
Education:
Feb. 2012 Brown Mackie College
Accounting (Diploma Program)
Pending Graduation (03/2013)
Employment History:
• OfficeTeam, Birmingham, Alabama 06/2012-present
• Springs at Trussville (07/2012-08/2012)
• Town Park Apartments (06/2012)
• Investment Realty LLC, Birmingham, Alabama 03/2011- 02/2012
Leasing Consultant
• SITEL Corporation, Birmingham, Alabama 01/2009- 08/2010
Customer Service Representative
• Infinity Insurance, Birmingham, Alabama 07/2007 09/2008
Customer Service Representative
Capabilities:
• Performed all aspects of customer service in a face-to-face environment as well as over the phone involving a leasing and call center atmosphere.
• Resolved issues over the phone as well as face-to-face
• Met and exceeded monthly goals
• Assisted in increasing occupancy rate from 65% to 93% as well as increased monthly renewal rate
Computer Skills:
• All Microsoft Programs
• Outlook Express
• Internet Explorer
Relevant Skills:
• Customer Service
• Problem Solving
• Sales/Leasing
• Type 50 wpm
• Order Processing
• Onesite and Yardi knowlege
Contact this candidate