Customer Service Manager

LaTosha N. Mosby

**** ********** ***** • Jonesboro, GA 30236 • 770-***-**** • ***********@*****.***

Profile

Highly reliable professional who consistently demonstrates integrity and sound judgment. Verifiable record of low absenteeism and punctuality; performs tasks with enthusiasm and efficiency. Well organized with good time management habits; completes assignments in a timely and accurate manner. Works well independently as well as collaboratively in a team environment. Reputation for exceptional customer relations; easily establishes trust and rapport with public, demonstrating good listening skills and compassion. Strong problem solving abilities; can be counted on to follow through to resolution. Strong work ethic, with eagerness to learn and willingness to contribute toward meeting a company’s goals.

• Visitor reception and routing •Account maintenance/reconciliation

• Multi-line phone system operations •Billing/Invoicing

• Data entry and Retrieval •Research and resolution of problems

• Customer relations •Regular and Express mail distribution

• Office supplies and forms inventory •Payroll

• Accounts Payable/Receivable •Type 60 wpm

• Knowledge of DOT hours of service regulations •LMS/AS400

• Microsoft Office (Excel, Access, Word, Power point)

Work History

Penske Logistics, McDonough, GA 2006 – 2010

Operations Supervisor – Bumblebee Seafood Account

• Scheduled the day-to-day movement of freight through interaction with drivers and team members.

• Prepared accurate and detailed information regarding directions, load information, pickup/delivery times and other special load related information.

• Met service and delivery goals.

• Responsible for the general welfare of the drivers while they are on the road.

• Accurately recorded load and driver related information into the Company’s logistics/planning system.

• Communicated and provided feedback to the customer on a regular basis.

• Handled large volumes of phone calls in a timely manner while making accurate and precise decisions regarding prioritizing shipment pickups and deliveries.

• Ensured truck fleet and drivers are in DOT compliance.

• Supervised 19 OTR/ local drivers.

• Coordinated backhauls to optimize the use of Company equipment

• While meeting delivery requirements based on production needs.

• Smith System Instructor.

• Responsible for weekly payroll, accounts payable/receivable, invoicing, Billing.

• Other positions held in the company. (Transportation Clerk and Dispatcher at Augusta, GA location.)

Kelly Services, Augusta, GA 2005 – 2006

Administrative Assistant

• Temporary position for Penske Logistics’ Bumblebee Seafood Account.

• Scheduled all delivery appointments and provided trip sheets for delivery runs.

• Inputted trip information and load completions in LMS system.

• Composed and typed letters, memos, and reports following prescribed formats.

• Opened and distributed mail.

• Answered telephone calls in a professional manner.

• Performed multifaceted general office support.

Wackenhut Corporation, Takoma Park, MD 2000 – 2002

Payroll Clerk

• Inputted accurate data into the payroll system while abiding to strict deadlines.

• Processed all accounts payables and receivables for all clients and vendors.

• Created excel spreadsheets for the general manager.

• Assisted the Human Resource Manager with training classes.

• Filling in for the Receptionist when needed.

• All administrative duties.

• Other positions held in Company. (Payroll clerk and Security guard in Fairfax, VA location).

Choice point/PSMI, Mclean, VA 1998 – 2000

Case worker

• Gathered and prepared medical records to be submitted to various Life Insurance companies.

• Retrieved medical records in a timely manner.

• Remained knowledgeable of relevant medical terminology.

• Met all goals.

• Provided excellent customer service and conflict resolutions to all clients in a professional manner.

• Kept customer up to date with progress of records.

Education

Business Management, Present

Atlanta Technical College, Atlanta, GA

Business Administrative Technology, 2005

Augusta Technical College, Augusta, GA

Business Systems/ Network Administration, 1997

Computer Learning Center, Alexandria, VA

Garfield Senior High School, Woodbridge, VA, 1992

References Upon Request

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