Physical Therapist Customer Service
Resume:
Dennis A. Ward ******.*******@*****.***
**** ********* **. - ******** - ** - 49441 231-***-****
Education: Bachelor’s of Science in Business Management / University of Phoenix / May 2007
PROFESSIONAL EXPERIENCE
Office Skills: Use of muti-line phone systems, troubleshoot most medical equipment both new and older models. Type 50-60 wpm, filing, data entry, Microsoft Office programs (Word, Excel, Power Point) and a wide variety of Windows based programs.
12 February 2010 to 11 June 2012
TSE Industries 4370 112th Terrace N, Clearwater FL 33762
Production Operator II / Millathane Dept.
Main Duties: To maintain and operate Max Machine, Banbury, Mill, 5004 Machine, T-9/T-11 Machines within the context of the material being produced. To accurately and consistently produce the desired product results during operation. Pack both Pre-Mill and Virgin material as assigned. Also to re-circulate material within reactors and redirect to MAX Machine during production. Assist operation of MAX Machine along with the insertion and removal of material from the ovens. Follow all safely measures and regulations during operation and ensure that all paperwork is filled out properly and accurately.
01 June 2009 to 26 November 2009
Home Shopping Network (HSN) 1 HSN Drive, St. Petersburg FL 33729
Universal Support Representative
Main Duties: Provide courteous and supportive assistance to customers through all avenues of service; phone sales, internet support sales, phone customer support and as well as internet customer support. Assist customers to place new orders, review orders, cancel orders and shipments as well as alter orders for merchandise and services via phone and internet. Place, cancel, review and document orders/services in CLiC/Siebel. I provide all services by understanding and following proper standard operational procedures (SOP’s) and to de-escalate customer complaints with orders and services. Assist customers to the best of my ability and to escalate complaints through to the proper channels of management when necessary.
30 July 2007 to 12 March 2009
Baxter Healthcare 7511 114th Avenue N, Largo FL 33773
Technical Support Representative / Home Choice – Home Choice Pro (Peritoneal Dialysis)
Main Duties: Provide considerate technical/operational support in layman terms via multi-line phone system for the Home Choice/Home Choice Pro Peritoneal Dialysis machine for patients, hospitals and long term care facilities. Provide accurate and correct methods of troubleshooting equipment for patients and caregivers in Unites States, Canada, United Kingdom, Australia and New Zealand. Organize exchange of medical device upon determination of machine failure or patient caregiver’s request. Accurately document all calls in SIEBEL operating system regarding all instructions provided to patients and caregivers. To arrange “loaner” machines for patients visiting outside of their service area.
15 January 2007 to 30 July 2007
Kelly Services at Baxter Healthcare / Operational Support Representative
Main Duties: Same as Baxter Healthcare above.
03 June 2003 to 23 May 2006
BayCare HomeCare 8452 118th Avenue N, Largo, FL 33773
800 - 940-6585 / 727-***-****
Customer Service Representative / Durable Medical Equipment Department
Main Duties: Coordinate the intake, pick up and reordering of durable medical equipment (oxygen equipment, hospital bed, walker, etc) for patients. Perform administrative and data entry of patient demographics, diagnosis, insurance and physician information. Ensure that patients fall within the guidelines provided by their insurance(s), Managed Care Organizations (MCO’s), Health Maintenance Organizations (HMO’s), Preferred Provider Organizations (PPO’s) as well as Medicare and Medicaid plans. Resolve patient and referral problems as well as provide correct and accurate answers to questions. Arrange delivery of equipment with patients as well as dispatch orders to delivery technicians to ensure timely delivery. Forward all non-DME orders to needed departments. Perform after hours “Emergency On-Call Supervisor” duties as well as carry out Travel Oxygen Coordinator responsibilities by arranging oxygen/liquid oxygen equipment for Medicare and MCO patients while out of the BayCare service area.
09 July 2001 to 03 June 2003
Paul Melton, Physical Therapist, RPT 13787 Belcher Road, Largo, FL 33771
Physical Therapist Aide
Main Duties: Assist physical therapist in an administrative role for Functional Capacity Evaluations (FCE’s) which records the systematic process of assessing an individual’s physical capacities and functional abilities. Set up and maintain FCE equipment and computer system, input patient’s information into FCE computer program prior to evaluation, type dictations and observations during and post evaluation, as well as enter final findings and digital pictures post evaluation. Also perform treatments as directed by physical therapist as well as provide assistance to patients in gym area.
13 September 1997 to 04 August 1999
Home Health Corporation of America 7410 114th Avenue N, Ste 501, Largo, FL 33773
800-***-**** / (727)541-360
Central Coordinated Care Center / Central Intake Coordinator
Main Duties: Prior to the closure of the Durable Medical Equipment portion of the company, I managed the intake, pick up and reordering of durable medical equipment (oxygen equipment, hospital bed, walker, etc) for patients. Perform administrative duties and data entry of patient demographics, insurance and physician information. Ensure that patients fall within the guidelines provided by their insurance(s), Managed Care Organizations (MCO’s), Health Maintenance Organizations (HMO’s), Preferred Provider Organizations (PPO’s) as well as Medicare and Medicaid plans. Resolve patient and referral problems as well as provide correct and accurate answers to questions. Arrange delivery of equipment with patients as well as dispatch orders to delivery technicians to ensure timely delivery. Provide customer services in the Tampa Bay service area as well as the Miami/Fort Lauderdale service areas. In Perform after hours On-Call Supervisor duties as well as carry out Travel Oxygen Coordinator responsibilities by arranging oxygen/liquid oxygen equipment for Medicare patients while out of the HHCA service area.
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