Manager Customer Service

JESSIE ROSARIO

PHONE: 407-***-****

WORK EXPERIENCE:

MARRIOTT INTERNATIONAL, INC. 09/08-Present

Executive Assistant to the Area General Manager

Support the General Manager and various executive committee members with administrative responsibilities. Produce and distribute correspondence as required. Compose, produce and sign correspondence on routine matters. Provide administrative support to manager/s and department. Manage General Manager calendar and travel arrangements. Assist department heads in preparation of various reports and presentations. Assist with the design and preparation of statistical reports as needed. Make new files, maintains existing files. Attend, transcribe and distribute minutes, and participate in staff meetings, executive committee meeting and department meetings as needed. Maintain giveaway/donation files and assists in making reservations. Ensure VIP amenity requests from GM/DOPS are handled in timely manner. Working with various departments to gather the information necessary to manage projects, achieve goals, and resolve problems. Handle guest issues appropriately. Assist in Sales & Marketing projects as needed. Coordinate associate relations events as needed. Assist in employee relations issues as needed, maintaining a high level of confidentiality.

TECTON HOSPITALITY (position eliminated) 02/08-06/08

Executive Assistant to Sr. VP of Sales & Marketing

Distributed incoming and outgoing correspondence, responding independently or at the request of management. Attend monthly RevMax meetings, take minutes and distribute to attendees. Generate room night’s gift certificate program. Prepare various monthly reports for management. Organized and managed executive office files, including sensitive documents, ensuring their confidentiality and safekeeping. Maintain busy appointment calendars. Schedule appointments and meetings. Resolved guests customer service issues. Manage special projects as necessary. Generate Revenue Management reports as needed. Maintain electronic files. Organize sales & marketing filing system. Maintain relationships with the GMCVB and the Miami Beach Chamber of Commerce. Serve as corporate marketing and public relations representative for Desires hotels. Liaison to contract PR firms for Desires Hotels. Respond to media inquiries.

HILTON MIAMI DOWNTOWN 05/06-02/08

Executive Assistant to the General Manager

Distributed incoming and outgoing correspondence, responding independently or at the request of the General Manager and Executive Committee Members. Coordinated executive committee meetings, and owners meetings. Interacted with VIP’s and hotel owners. Resolved guests customer service issues. Recorded and distributed meeting minutes for executive committee, operations and staff meetings. Organized and managed executive office files, including sensitive documents, ensuring their confidentiality and safekeeping. Maintained daily flow of office during General Manager's absence. Compiled monthly reports from Department heads for General Manager. Liaised with Executive Committee and Department Heads, following up on tasks assigned by the General Manager. Distributed memos and electronic correspondence as required. Assisted in Public Relations / Marketing efforts as necessary. Worked closely with advertising agency on design and layout of collateral material. Generated purchase orders as needed. Ordered office supplies for hotel departments. Maintained close relationships with purveyors. Created & implemented tracking system rooms and F&B outlets gift certificates. Assisted all departments with various administrative projects.

FREELANCE/ TEMP WORK 11/04-05/06

EDEN ROC, A RENAISSANCE RESORT & SPA 02/03-11/04

(A Marriott International property)

Marketing Assistant / Public Relations Coordinator

Assistant to the Director of Sales and Marketing in all phases of related office administration. Liaison between hotel, public relations agency, advertising firm and media. Managed photo shoots, in house television filming. Scouted media coverage opportunities for the hotel. Developed media relations. Coordinated meetings and in-house functions relative to marketing and public relations. Built positive visibility for the hotels’ owners and management team among the local business community and Miami “influentials”. Maintained hotel’s promotional image library. Worked closely with advertising agency on design and layout for collateral material. Maintained records of the property’s historical images, and history of the hotel. Distributed new collateral material to sales department. Fostered and maintained working relationships with the Greater Miami Convention & Visitors Bureau PR division and the City of Miami Beach.

Sales Administrative Assistant

Handled inquiry calls by regions and qualified room space requests for assignment to sales managers. Performed general administrative assistant duties including correspondence, contracts, direct mail promotions, filing and faxing for all sales managers.

BROOKMAN-FELS @ PRESIDENTIAL, AVATAR HOLDINGS 08/00-04/02

Office Administrator (Lay off- project ended)

Assisted project manager and superintendent of luxury community. Coordinated of requests between homeowners and architects, designers, contractors, utility providers to ensure customer service and completion of service work by related subs. Generated, processed and tracked purchase orders, vouchers and change orders. Tracked daily inspections, general correspondence, and customer service status reports. Handled personnel matters for all employees.

SAKS FIFTH AVENUE-BAL HARBOUR, FL

Assistant Department Manager & Internship 10/98-01/00

Managed a staff of nine sales associates. Coordinated work schedules. Resolved customer problems, issued credits, handled alteration transactions, re-ticketed merchandise and generated monthly reports. Coordinated Special Events in collaboration with the fashion office. Assisted Department Manager with administrative duties as needed. Merchandised floor to company's standards. Retrieved E-mails and generated correspondence, as needed. Interacted with vendors, corporate buyers, and all departments

Fashion /Public Relations Office Assistant

Assistant to the director of public relations. Coordinated fashion shows, composed press releases, media alerts. Supervised dressers and models at major designer fashion shows. Supervised in-store luncheons. Interacted with local media, modeling agencies, models, designers, and public relations professionals. Coordinated photo shoots. Worked with local television stations to supervise in store shoots. Coordinated Oscar de la Renta fashion show in San Juan, Puerto Rico.

EDUCATION: Ai Miami International University of Art & Design

Associates of Arts in Fashion Merchandising - May 99

LANGUAGES: Bilingual, English/Spanish

SKILLS: Word, Excel, Power Point, Adobe Illustrator, Outlook, Dictaphone transcription, PMS

AFFILIATIONS: Greater Miami Visitors and Conventions Bureau. Miami Beach Chamber of Commerce. Member of Fashion Group International. Florida State Notary

REFERENCES: Furnished upon request

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