Manager Sales
Resume:
Marc Gibeault
Vernon, BC
E-mail ****.********@*****.**
A highly motivated individual with over 25 years of service, sales and staffing management experience, strong people and administrative skills A primary career goal is to obtain a position with an organization that is known for its high standards and services.
L/C Operations Supervisor-Canada Post Corp. (Fort St John, BC) 2006-2011
Responsible for accurate and time sensitive mail direction, product flow through plant operations contributing to on time delivery standards (Day plus 1) set by the corporation, processing and resolving all employee time issues (vacation time, sick leave entitlements and all other absences) and accurate reporting of all resulting in a error average of less than 1%, maintaining proper staffing levels, maintaining top condition of all on- street furniture and equipment, lock and compartment replacements, maintaining accurate inventory levels, proper accounting of all staff expenses, travel etc., maintenance of a fleet of 6 vehicles. Responsible for maintaining a loyal and trustworthy relationship with all local suppliers and the representing Union. Through team programs achieved lowest personal accident rate in our area both Vehicle and Personal related. Responsible for a staff of 30. Reporting to the Local Area Superintendant.
Merchandise Movement Operations Manager-HBC (Kingston, ON) 2005-2006
Responsible for maintaining merchandise inventory levels, and product visibility contributing to increased sales. Ensuring staffing levels are conducive to total productivity, and achieving these goals through coaching and monitoring of associates. Instilled strong protection practices of all store assets by ensuring core loss prevention values are always maintained. Responsible also for maintaining a safe work place. Managed a team of 32 people.
Business Operations Manager (Partner)-Stonework Marble (Ottawa, ON) 2003-2005
Responsible for the day-to-day business operations, supervising and monitoring shop productivity, staffing, all purchasing, business growth and bottom line profitability. Conducted market research to determine potential opportunities for future business growth in the new home and renovations markets. Created strong working relationships with local builders as well as the development of a strong visibility in the renovation market in Eastern Ontario.
Collision Center Manager-Henleigh’s Automotive Group (Ottawa, ON) 2002-2004
Responsible for managing the customer business relationships that had experienced significant growth over a period of several years. Measurable results included achieving an increase in profitability by growing new relationships with local suppliers allowing for new discount programs, higher staff efficiency, and a reduction in operating costs. Rekindled old relationships with insurance companies that had been left dormant. Supported the creation and monitoring of a customer follow-up system. Managed a team of 12 individuals and helped establish a staff committed to building customer loyalty.
Collision Center Manager-Jim Keay Ford Lincoln (Orleans, ON) 2000-2002
Contracted to re-establish an existing business’ position in the auto body industry in Ottawa. Evaluated existing staff resulting in required changes, restructuring departmental expenses and operating costs. Established improved working relationships with suppliers and achieved increased customer loyalty. Responsibilities included a reduction in outstanding receivables resulting in an opportunity to remarket our services to all insurance companies. My results allowed the business to develop a new identity. Reporting directly to the controller, was recognized for tenacity and true commitment concerning department profitability and receivables elimination.
Territory Development-401 Car Finder (Eastern Ontario) 2000-2002
Partnered with a local web based automotive advertising company. Provided continuing support for existing territories while at the same time creating new relationships with dealers and retail customers both north and east of the Kingston area. Significantly increased dealer customer base.
Business Owner-Auto Link Services Ontario (Kingston, ON) 2000-2001
Created a unique business that allowed customers to shop for new or used vehicles in the comfort of their home or office. Established profitable working relationships with new and used car retailers in the Kingston and the 1000 Islands area.
Branch Operations Manager-Surgenor Truck Center ( Kingston,ON) 1996-2000
Established a successful truck dealership for The Surgenor Group of Companies Ottawa Inc. in Kingston. Hired and managed a staff of 21, responsible for Sales, Parts and Service. Responsibilities in this startup operation included acquiring of all permits (business licensing, MOT qualification, signage, etc.); initiating and managing the building renovations; acquiring corporate signage, all equipment research and purchases, establishing business relationships with local vendors, selecting and hiring of contractors. Most importantly, building a business ethic with local and transient trucking companies, local fleets and all owner/brokers based on trust and respect.
Responsible for developing a customer network of 1200 customers and establishing relationships with local associations to create a corporate presence in the city. Managed a budget of $2,744,000 including a parts inventory of approximately $450,000.
Service Operations Manager-Surgenor Pontiac Buick (Ottawa, ON) 1989-1996
Responsible for managing a department staffed by 102 employees, including Service Advisors, Technicians and clerical/support staff, with a customer base of approximately 20,000.
Implemented Sales systems and Service Pricing Packaging systems as well as the CSM (Customer Satisfaction Management) system, a system that proved to be priceless in our efforts to track customer satisfaction based on service advisor performance. Maintained high shop production levels through reporting procedures and keeping our team close through constant communications in all areas. Achieved and maintained a noteable increase in customer satisfaction levels recognized by General Motors and profitability through advertising campaigns and staff initiatives.
Professional Development: Pursuit of Excellence Training
Dale Carnegie
Open Space Facilitation Training
Memberships: Past member of Orleans Kiwanis Club
Kingston Construction Association
Kingston Centennial Transportation Club
Kingston Chamber of Commerce
Ottawa Valley Adjusters Association
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