Export/Import Supervisor

EXPORT / IMPORT SUPERVISOR

Marketing Analysis & Strategic Planning - Sales Forecasting - Customer Service - AMP / SMP / PMP - Conflict Resolution

Dynamic and highly talented professional with broad-based experience in all aspects of supply and logistics operations, marketing, leadership and teambuilding. Strong track record of producing quality work under extreme pressure.

Leadership and Management: Demonstrates hand-on management style in developing and implementing strategic plans to secure company growth. Instills confidence through solid planning and organizational skills in coordinating business functions.

Detail-oriented and focused: Highly motivated self-starter with the ability to quickly grasp issues with keen eye to detail. Leads and motivates individuals in achieving business objectives and corporate goals.

Communication and relationship building: Well-versed in English and Korean with working knowledge in Japanese language. Leverage finely honed interpersonal skills to forge long-term, positive relationship with clients, employees and outside resources.

CAREER OVERVIEW

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East End Inc. - Rancho Dominguez, CA

SHIPPING (EXPORT) / SUPPORT SUPERVISOR 2008-Present

- Oversee all aspects of shipping operations to ensure all requests / timelines are met

- Organize and implement supply and logistics operation structures and processes

- Track and follow-up customer claims and charge back

- Maintain an open-line communication between buyers and bank representatives

- Rigorously process various paperwork such as shipping advise, commercial invoice, and bill of landing

- Perform a diversity of functions such as inventory management and preparation of daily / monthly reports.

Aero Port Service Inc. - Inglewood, CA

SUPPORT MANAGER / ASSISTANT CUSTOMER SERVICE AGENT 2007-2008

- Provided clients with first-rate customer care to increase retention and generate referrals / repeat business

- Supervised employee performance management, and rendered proactive leadership to staff through coaching and motivation

- Handled the purchasing of company supplies

Samsung Phoenix Resort and Park - Seoul, South Korea

MARKETING PLANNER 2006-2007

- Performed marketing research and analysis

- Developed leading-edge strategies for clients

- Outlined business structures, marketing plans, and defined goals and objectives

- Implemented promotional strategies such as campaigns, promotion, and demonstration programs

ADDITIONAL EXPERIENCE

WEB ADMINISTRATOR, Part-time - PJ tune, Seoul, South Korea 2005-2006

SALES ASSISTANT, Part-time - Entaz Soft, Pusan, South Korea 2004

EDUCATION & PROFESSIONAL DEVELOPMENT

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Bachelor of Science in Sociology and Marketing - Kookmin University, Seoul, South Korea --2007

Program in Business English - Santa Monica College, Santa Monica, CA --2008

Certified MS Office Specialist, specialize in MS excel

Passed Trading Terms and Law Exams, certified by the Korea Chamber of Commerce and Industry

COMMUNITY INVOLVEMENT

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- Student President, Korea University Ski Team Association

- Leader, Kookmin University ski team

- Volunteer, Siloam summer and winter camp for the blind

- Volunteer, Publish books for the blind

AWARDS AND HONORS

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- 2006: Plaque of thanks (award by Korea Ministry of Culture, Sports and Tourism)

- 2004: Prize for participation in KTF Marketing Festival

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