Customer Service Manager

LISA SMITH

Dear Sir or Madam:

I have enclosed my resume for your review. I am confident that my strong

business background, customer service expertise and leadership abilities

will enable me to have a profound impact within your organization.

I would also bring the following transferable skills and strengths to any

position:

. Extensive customer service and management relations

. Highly team oriented

. Effective problem solving

. A willingness to take on challenging roles and responsibilities

. Punctuality and reliability

. Strong leadership/organizational skills

. Hardworking

I am looking forward to meeting with you. I can be reached at (216) 372-

2136 to set-up a convenient time to further discuss my background and

experience, as well as, the opportunities available within your

organization. I appreciate your time and consideration.

Sincerely,

Lisa Smith

Lisa Smith

|QUalifications summary |

| |Self-motivated individual seeking a productive and challenging |

| |position that will fully utilize graduate education and past work|

| |experience. Confident and poised in interactions with individuals|

| |at all levels. Resourceful in completing projects and producing |

| |profitable results. Committed to superior performance while |

| |meeting company needs and objectives. Practical experience |

| |includes: |

| |Extensive Customer |Strong Leadership/Organizational |

| |Service/Relations |Skills |

| |Highly Detail/Team Oriented |Effective Problem Solving & |

| |Excellent Project Management |Conflict Resolution |

| |Computer Proficiency |Excellent Communication Skills |

|Education |

| |Masters in Business Administration, Emphasis Labor |

| |Management,2005 |

| |University Of Phoenix, Cleveland, Ohio |

| |Bachelor of Science, Emphasis Business Administration, 1987, |

| |Oklahoma State University,Norman Oklahoma |

| |Associates Degree, Emphasis Logistics, 1984 |

| |Community College of the Air Force |

|Employment history |

| |November 2003 -Present Ford Motor Company Walton Hills, OH |

| |Production Manager |

| |Supervise work assignments & activities of workers |

| |Partner with other supervisors & team members to plan and execute|

| |daily goals |

| |Train Employees in work methods and procedures |

| |Inspect products to verify conformance to specifications |

| |Perform duties as described under Supervisor |

| |Green Belt Certified/Six Sigma/Lean Manufacturing |

| |Strong leadership and communication skills |

| |February 2000 - November 2003 Ford Motor Company |

| |Walton Hills, OH |

| |Material Handling Supervisor |

| |Manages day to day material handling operations of department |

| |Supervises material handlers and other assigned personnel |

| |Perform other related duties as required |

| |Continuous Improvement/Lean manufacturing |

| |Review daily performances to achieve production standards |

| |Solid strong interpersonal skills. |

| |August 1997 - February 2000 Ford Motor Company |

| |Brookpark,OH |

| |Labor Relations Manager/Lead Production Supervisor |

| |Handled Grievances |

| |Disciplinary Hearings |

| |Coaching and Developing Team Members/Co-Workers |

| |Building relationship between union /non union and management |

| |Resolution of issues with policies and procedures |

| | |

| |January 1982-August 1997 |

| |United States Air Force |

| | |

| |Responsible for Logistics of materials |

| |Employee Relations/Civil Engineering Supervisor |

| |Material Storage and distribution Manager |

| |Inspection of all materials inbound and outbound |

| |Squadron Section Commander |

| |1st Sgt of area fuel and logistics |

| |Coaching and Training of civilian and military personnel |

| | |

| | |

References available upon request

7244 lamson twinsburg, Ohio 44087

PHONE: 216-***-**** . E-MAIL: rhgsdz@r.postjobfree.com

7244 LAMSON TWINSBURG,OHIO 44087

PHONE: 216-***-**** . E-MAIL: rhgsdz@r.postjobfree.com

Contact this candidate