Customer Service Manager
Resume:
Sejin McCallum
Seattle, WA
********@*******.***
November 19, 2012
To whom it may concern,
I am highly interested in the position offered by your company. I just immigrated to the United States and I
am legally authorized to work here.
I would like to formally apply for the position. Enclosed is my resume, which will provide you with an
overview of my experience and training. I have experience working in education consultant, supervising,
formal and informal ELT teaching, as well as extensive experience traveling, living, and studying abroad.
My most recent position has provided me with 6 years experience as a team leader, and customer
consultation manager. I am able to perform well under pressure, and pride myself on working exceptionally
well, both independently and in team settings. I wish to build on my achievements, and take on a position
with your company.
Please contact me at the above address so that I can provide you with any additional information you may
require. I would be very pleased to discuss my application further, at your convenience.
Thank you for your time and consideration.
Sincerely,
Sejin McCallum
(전세진)
PERSONAL
Sejin McCallum
Seattle, WA
********@*******.***
Date of Birth: November 8, 1981
Languages: English (Fluent), Korean (Mother Tongue)
SUMMARY OF QUALIFICATION
Demonstrated Customer Service experience in various settings
Great communication skills with a diverse population in English and Korean
Ability to work well under the pressure of multiple deadlines
Highly adaptable and quick learner
Legally eligible to work in the United States
Proficient in computer programs; MS Word, Excel, PowerPoint
Extensive education in Business Administration, Marketing, and Advertising
Kind, positive and strong Customer Service attitude
High energy and self-motivated
EDUCATION
Sungkyunkwan/Georgetown TESOL Certificate 2008
TESOL Certificate awarded
Five-month teacher training course emphasizing both theoretical and practical aspect of ELT
Certificate of English program from ASPECT in England 2003
Advanced level certificate
9 months intensive English program in ASPECT, in Cambridge England
Sang-Myung University March 2000 to March 2005
Bachelors in Business Administration and Economics
PROFESSIONAL EXPERIENCE
TOPIA English Zone, Uijeongbu in South Korea October 2007 to October 2012
Instructor and Manager
Customer Consultant for 6 years
Taught writing, listening, reading, speaking, TOEFL prep to elementary and middle school
students
Managed to supervising teachers
Sejin McCallum
Seattle, WA
********@*******.***
Jeong-Seok Institute, Uijeongbu July 2007 to October 2 007
Instructor
Taught writing, listening grammar, reading, vocabulary and phonics
Developed curriculum for reading and test papers
Created and taught multimedia classes using power point, music, videos and photos
Hyun-Dai Home Shopping Internship 2005
Answered phones and handled basic CS questions
Took care of customer complaints
Created homepage activities
Promoted events with homepage advertisements
INTERNATIONAL EXPERIENCE
I was born in South Korea, lived and studied in England for 9 months, traveled in Europe, and traveled in
the U.S. before immigrating to Seattle.
COMPUTER SKILLS
I am proficient in Windows and Microsoft Office. I also have two certifications of Hangul and Word
Processing. I also have experience using several grading programs for schools.
REFERENCES
Shin Ah Lee (Annette), Manager, TOPIA
Tel:+82-010-****-****/ +82-031-***-****
Email: *****@****.***
Contact this candidate