8 years of mangement experience, humana resource experience

Brandi Lashay Dent

**** ***** **. ***. * -**

Dothan, AL 36303

(C) 334-***-****

OBJECTIVE:

I am seeking a full-time office administration, or management position with a company I can grow and better my career. I wish to bring more business to your company and to satisfy every customer needs, I strive for excellence in everything I do.

QUALIFICATIONS:

• 8 years experience in management

• Type 65+ w.p.m.

• Trained in revenue management

• Excellent communication skills

• Excellent customer service skills

• Front Office Operations Training

WORK HISTORY:

Jan. 07, 2001-Present Holiday Inn Express Dothan, AL

• Guest Service Manager

• Accounts Receivable

• Check-ins, Check-outs, Reservations

• Scheduling for the front desk and breakfast staff

• Conduct meetings and trainings

• Answer multi-line switchboard

• Operate POS system MS DOS (MSI), Holidex, and Opera

• Update strategy calendar

• Keep track of LNR accounts

• Analyze GSTS scores

• Load group blocks in Opera and Holidex

• Revenue Management

• Guest Relations

• Sales

May 31 2007-Nov. 24 2007 Dillard’s Dothan, AL

• Assist customers

• Check out customers

• Keep work area clean

• Operate POS terminal

• Operate scanning equipment

• Enroll customers for Dillard’s credit card

• Handle large amounts of cash

EDUCATION:

August 1999-April 2002 Wallace Community College Dothan, AL

Major-Accounting

Minor-Office Administration

August 2010-May 2011 Wallace Community College Dothan, AL

Major-Office Administration

References upon request

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