Sales Customer Service
Resume:
ANDREW SMITH
Geneseo, New York *4454
585-***-**** home
585-***-**** business
OBJECTIVE
A leadership position in a technology business that offers the opportunity to apply all my skills and experience to drive financial results and create a vibrant and profitable enterprise.
ACHIEVEMENTS
An accomplished executive with a proven record of profitability and superior business development skills acquired over more than 20 years in technology-based businesses.
Marketing Strategy
Repositioned one of America’s largest independent cellular providers against Cellular One to achieve over 50% growth and a 400% increase in income within 12 months on sales of $100 million.
Strategic Alliance
Turned around a failing remote data acquisition developer by forming an alliance with Motorola to win a competitive $6.5 million R&D program award from British Gas. This quickly tripled revenue with a potential for sales of over $250 million.
International Distribution
Formed strategic alliance with Siemens A.G. for inclusion of unique wireless technology in their products worldwide.
Sales Management
Demonstrated ability to quickly establish highly productive sales teams that generate consistent and profitable results.
Business Development
Developed several successful customer partnerships to provide financing for $6 million of new product initiatives while maintaining intellectual property ownership.
EXPERIENCE
ASI, Geneseo, NY 2004 – 2011
Managing Partner
Established a consulting practice to provide advice and guidance to clients in the information and communications technology sector. Areas of expertise include business development, marketing and brand development, product management, sales and channel management.
Engagements include:
> Development of a marketing and sales strategy for a services firm in the utility CRM sector.
> Development of a national sales strategy and operational plan in the public safety sector.
> Provision of business counsel and product strategy for a browser based software start-up.
> Development of product launch strategy for eCommerce retail application in North American market
and provision of advice on financing strategy.
Constellation Justice Systems, Rochester, NY 1996 – 2004
Vice President and General Manager
Recruited to set-up US business unit for the development and distribution of application software into the public safety and homeland security marketplace. Full top and bottom-line responsibility: established office and recruited essential staff for development, product marketing, sales and sales support. Developed and implemented product plans, marketing strategy and sales program. Quickly established reference sites and completed rollout of product within nine months.
Maintained growth and profitability throughout. Collaborated with leading customers to develop and fund new application solutions. This resulted in the company establishing more than 30 percent market share in Tier 1 and further enhanced brand value. Current sales pipeline of over $15M with revenue target of $5M and contribution of $1M.
OCS Technologies, Pleasanton, CA 1995 – 1996
Executive Vice President Sales and Marketing
Retained on a management contract by investors to take over and stabilize this $40 million public safety application software (police,fire,EMS) and integration services company in severe financial difficulty. Provided an assessment of the situation and recommendations for refinancing and restructuring operations on a long-term basis.
Reduced staffing by 40 percent in the first month, while maintaining customer service levels. Refocused the organization and achieved operating break-even position within six months. Renegotiated $15 million of contracts to improve profit and cash flow. Introduced increased pricing and new procedures to raise maintenance revenue by 50 percent. Formed distribution and development alliances with Motorola and Sybase. Recommended break-up and sale of company as best path to recovery for investors. The business was sold as going concern.
Frontier Cellular (Verizon), Rochester, NY 1994 – 1995
Vice President Marketing
Quickly established a full service marketing department and successfully repositioned Frontier Cellular as the market leader against Cellular One. Introduced bold new products for roaming and bundled service offerings with increased margin.
Built and leveraged “brand value” with a focus on merchandising for consumer market with new, more efficient channel strategy.
EMPLOYMENT HISTORY
Metscan Remote Data Systems Inc. (Wireless), Rochester, NY 1989 – 1994
Vice President Marketing and Sales
Pansophic Systems, Toronto, Canada 1987 – 1989
National Sales Manager
Crowntek, Inc., Toronto, Canada 1984 – 1987
Director Software Sales and Marketing
Ontario Government, Toronto, Canada 1982 – 1984
Director, Strategic Planning and M.I.S. Branch
EDUCATION
McMaster University, Hamilton, Ontario, Canada
Master of Arts in Economics (Finance Major)
Nottingham University, Nottingham, England
Bachelor of Arts, Honors (Magna Cum Laude), in Economics
CrownX/Harvard, Executive Management Program
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