Customer Service Engineer

Resume of

Chase Hegarty

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OBJECTIVE: An enthusiastic and creative individual who is looking to build a long term career as a Packaging Engineer in an environment exposed to cutting edge technology, presenting opportunities for continued career development. Desire to be involved end to end in the design, testing, and deployment of package materials and containers.

COURSES, SKILLS AND TOOLS:

• Fundamentals of Packaging, Packaging Materials (paper and plastics), Packaging Distribution, Consumer Packaging, Packaging Machinery, Design and Evaluation

• Photo manipulation, Adobe Photoshop

• Advanced drawing skills, 3D Design

• InDesign, CADD, Illustrator, Solidworks, ArtiosCAD, SAP, and Cape

• MS Office Suite (Word, Excel, PowerPoint)

WORK EXPERIENCE

June – Dec. 2010 Boehringer Ingelheim, Columbus, OH

INTERN FOR PACKAGING LAUNCH GROUP

Created various pallet patterns

Updated documentation for packaging components

Developed line trials to test new packaging components

Conducted shipping tests to remove cotton from various types of bottles

Tested products and equipment for optimization in GMP environments

Contributed to process improvement teams to reduce overall site unit costs and streamline activities

Developed master packaging specifications, packaging component specifications and other GMP documents

Created bottle conversion protocols and reports

Trained engineers on procedure

1999 – 2009 55 Rental, Hamel, MN

EVENTS AND STORE COORDINATOR

Coordinated events with customers

Identified equipment needs and timeline

Managed delivery, set-up, and deconstruction of various events

Trained new employees on operations and customer service skills

Tracked store inventory and equipment

2007 – 2010 UW Stout, Menomonie, WI

RED CEDAR HALL OPERATIONS ASSISTANT (WORK-STUDY PROGRAM)

Moved students in and out of resident halls, addressing residential questions and concerns

Distributed mail and performed midnight building lockdown

EDUCATION University of Wisconsin – Stout: B.S. in Packaging, May 2011

Concordia College – Minnesota: Concentration in Graphic Design/Packaging

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