Customer Service School
Resume:
Kayla Mounts
Rainier, WA *****
Home: 360-***-****
Cell: 360-***-****
Education:
****-** ***** ******* - - *****, Texas
Prerequisites for Bachelor’s Degree
****-**** ********a Community College - - Centralia, WA
Licensed Practical Nursing Program
2009-2011 Grand Canyon University - - Phoenix, AZ
BA – Elementary Education: Focus Mathematics/Teaching Certification
Experience:
2012-Present Substitute Teaching – ESD 113 - - Olympia, WA
• Substituted in grades K-8 in the following districts
o Rainier School District
o Yelm School District
2011-2012 Student Teaching – Rainier Elementary - - Rainier, WA
• Participant in school-wide implementation of Professional Learning Communities
• Grading Papers
• Instructing a variety of lessons
• Organizing of Pre-assessment and assessment data gathering
2009-2011 Providence Health Clinic - - Centralia, WA
• Referral Coordinator
• EMR committee representative and trainee
• Charting patient history
• Writing Rx Scripts
• Patient Care
2008-2009 Cardiology Associates - - Lacey, WA
• Rooming Patients
• Patient Charts/Images
• Patient Care
• Referrals and Doctor’s Orders
2005-2008 Western Washington Oncology/Capital Oncology - - Olympia, WA
• Scheduling Doctor Appointments, CT scans, Dexa scans, X-Rays
• Consults with other Doctors
• Job Duties
o Placing Patients
o Taking Vitals
o EMR - Charting
• Gathering Patient History
• Writing Rx Scripts
• Phone Triage
• Coordinating with Chemotherapy and Diagnostic Imaging
• Communicating effectively with Patients and Co-workers
• Assessing Patient needs
• Trainings
o New Chemotherapy Drugs/Treatment
o Radiation Treatment
o Lymphadema
o Nutritional Diets for Patients
2005-Present Young Life Leader - - Highway 507 Younglife - - Rainier, WA
• Coordinating Outreach events
• Transporting students for ministry events
• Leading Bible Studies
• Participating in Contact Work
2003-2004 Cashier - - Dave’s Marketplace - - Tenino, WA
• Customer Service
• Stocking Shelves
• Ten-Key
2002-2003 Women’s Ministries - - South Sound Community Church - - Lacey, WA
• Coordinating Women’s Retreat
• Organizing individual Bible studies
• Women’s Fellowship and Women’s Night-Out
2002-2003 Statefarm Insurance - - Dupont, WA
• Data entry
• Ten-key
• Data processing
• Answering phones
• Customer service
• Processing incoming outing mail
• Scanning
• Faxing
• Copying
1999-2002 Educational Assistant - - Littlerock Elementary - - Littlerock, WA
• One-on-One Tutoring
• Assisting students with ADL’s
• Pull-out groups for individualized learners
• Playground coverage
• Trainings
o Autism Conferences
o IEP Training
• Clerical Work
• Lesson Planning
• Helping with severe student needs
• Students Testing
Personal Certification
Licensed Practical Nurse with current license in the State of Washington.
** CPR for adult, child, and infant.
References
Paulette Johnson
Rainier School District
Rainier Elementary Principal
Heidi Nelson
Rainier School District
Rainier Elementary School Second Grade Teacher
Kim Nelson
Rainier School District
Rainier Middle School – 7th and 8th Grade Math
Misty Bak-Weeks
Sunnyside School District
Sierra Vista Middle School – Special Education
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