Consumer Research

Jose Williams **** Dekalb Avenue apt *J Bronx, NY 10467 347-***-**** *******@*******.***

Consumer Research

Experience in inside sales, marketing and customer service, selling services and products to match client (English/Spanish) needs to ensure a positive business outcome. Proficient in Spanish.

Clearly communicates the specifics of products and services, detailing product features contributing to increased client base and revenues.

Solid technical proficiencies include telephone selling skills and marketing experience. Computer proficiency to include expertise with MS Office (Word, Excel, PowerPoint, and Outlook), Lotus Notes, and Siebel.

Professional Experience

RealEstate.com 2009

Real Estate Agent

Cold called to drum up business

Show homes and condominiums and co-op’s in order to assist client with their real estate needs.

Handed out flyers and business cards

CAMBRIDGE WHO’S WHO-Uniondale, NY 2008

Inside Sales Representative

Made over 100 daily outbound sales calls and followed sales script in order to increase membership to the Registry

Processed credit cards over the phone

U.S. Alliance Federal Credit Union — Rye, NY 2006 to 2008

Business Development Sales Representative and Customer Service Representative

Serves as a inside sales representative making over 100+ outbound calls in order to generate new business. Educate customers on available products and services. Works closely with other departments to include marketing and research.

As an active member of the sales team, makes cold calls to increase business and client base.

Follows up with clients in order to complete the sales and assure an excellent customer experience.

Reviews accounts to determine additional products needs, quote rates and terms, and process applications.

Cross-sells various financial and other products in order to enhance sales.

Involved in internet prospecting in order to identify new sales prospects.

Build relationships with clients’ leadership in order to enroll new clients.

Engaged in group or individual presentations in order to increase membership

Municipal Credit Union — New York, NY 2004-2005

Contact Center Representative (Sales/Marketing)

Served as a member of the sales and marketing team. Provided sales, marketing and customer satisfaction services. Worked closely with other departments to develop and market new products and assure customer satisfaction.

Martindale Hubbell — New Providence, NJ 2002-2003

Customer Relations Representative

Maintained positive customer relations. Communicated pricing information for services and products. Reviewed accounts in response to customer calls and processed credit adjustments. Updated account information. Recipient of Service Award for personable, responsive service.

The Bank of New York — Maywood, NJ 2001-2002

Customer Sales and Service Representative

Contributed to product sales, promoting product features and benefits to business customers within large, call-center environment. Followed phone protocol in serving customers to address account questions. Provided technical support to clients using retail online services. Processed applications and provided customer enhancement and information services . Recipient of Excellence Award for exceeding sales quota per quarter.

HIP-Health Insurance Plan of New York — New York, NY 1996-1999

Enrollment Sales Representative

Supported growth by educating customers on complex Medicaid Health plans and build customer base across assigned territory for intended target market. Developed leads and pursued new opportunities to build sales. Conducted presentations to assist clients and increase sales and customer base. Exceeded sales enrollment quota by 20%.

Bachelor of Arts in Liberal Arts and Science ▪The City College of the City University of New York, NY

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