Operations manager, prohject manager, six sigma, business manager

BUSINESS MANAGER

Possess extensive experience analyzing business problems and using information technology to provide solutions. Possess state-of-the-art skills in directing full cycle, complex projects and initiatives such as customer support, product support and migration, technology development, acquisitions support, strategic planning, and tactical administration. Highly successful in delivering substantial revenue, improving productivity, and generating quality improvements through well-managed and on-time projects and support. Administrator accomplished at providing leadership and expertise across the business spectrum. Possess skills and knowledge required in reducing costs, improving efficiencies as well as improving morale and increasing productivity in a highly chaotic, ambiguous and fast-paced environment.

Areas of Excellence

Project Management Excellent Communication Skills Process Improvement

Six Sigma Purchasing and Inventory Multi Unit Supervision

Change Management Leadership and Team Building Problem Solving & Analysis

Applied Engineering Systems Engineer, Assistant Vice President | 2010 - Present

Technology Manager, Assistant Vice President | 1997 - 2010

MMC Companies | Atlanta, Ga, Dallas, TX, Greenville, SC

Achieve company objectives for project management, performance and customer experience objectives within the market. Utilizing six sigma methodologies transformed a 3-state Technology Department from a reactive support team into a highly proactive business partner by utilizing training and bridging the information gap between technical and non-technical employees increasing productivity by $6M annually. Direct and lead all technology and process within a 3-state market. Collaborate with senior management and IT teams on project development and defining of enterprise architecture. Conduct development of requirements, data models, and all documentation throughout project lifecycles. Oversee advancement of support systems encompassing management reporting, policy generation and documentation, and accounting interfaces. Provide global leadership to the organization through active participation in key executive and steering meetings maintaining KPI’s.

Key Achievements:

Project manager of numerous projects, including new software purchase: managed budget, established process requirements and criteria development, and administered RFP bid coordination.

Decreased accounts payables by $250K through vigorous procurement standards.

Analyzed printing processes of the Georgia & Alabama markets and established new method that decreased costs by more than 38%.

Support the organization’s strategic plans by providing efficient information collection and ensuring the data integrity of these systems and secure compliance with the company's policy and mission.

Proactively identify new functionality and tools that resolve business conflicts and challenges while eliminating redundancy and inefficiencies.

Propose and implement cost saving procedures in operations, software, and hardware arenas.

Serve as Special Projects Officer and perform comprehensive research, review, and analyses concerning operational needs, desires of the business and numerous procedures with regard to programs, researches, and policies.

Project manager of Texas relocation and consolidation of three office buildings comprised of three OpCos; effectively supervised and directed conversion of three OpCos from Windows 95 to Windows XP ahead of schedule and under budget; administered relocation project of Georgia regional office that composed of five OpCos.

Project manager design and deployment of global asset inventory application as well as global asset purchasing process.

Coordinated and aligned project activities with other related company projects and stakeholders

Law Enforcement Officer & Food Service Director | Cobb County Government | Marietta, GA 1988 - 1997

Developed and utilized cutting-edge systems, procedures, and technologies and developed and executed security procedures for internal prisoner and work details. Evaluated the effectiveness of systems, devices, procedures, and methods used to safeguard information in computer accessible media and ensured correction of all deficiencies on systems containing applicable security technologies. Created and facilitated computer training of department officials.

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Key Accomplishments:

Developed new food menus and improved food standards that supported the proper care of prisoners and raised their awareness about nutrition along with legal issues.

Created or improved process and trained county officials in managing prisoners.

Streamlined the processing of receiving and integrating new prisoners that reduced the need for more staff and resources.

Managed RFP process for vendors and ensured proper and accurate abidance to county government rules and guidelines.

General Manager | Pizza Hut | Marietta, GA 1986 - 1988

Managed the operation of two additional stores. Recruited, hired, trained, and retained team members and ensured safe environments for the team members and customers. Controlled all aspects of the unit’s financial results including both Cost of Sales and Cost of Labor controls. Developed and executed marketing programs which achieved Sales and Profit goals that were set with the team.

Key Achievements:

Successfully increased revenue from 6% to 36% in 9 months by increasing market share and restructuring trade zone and staff realignment.

Resolved problems resulting in cost reduction in two additional store locations.

Received the Top Performance Achievement Award.

District Manager | American Dairy Queen | Atlanta, GA | 1984 - 1986

Established and maintained brand image and standards of performance by tracking and evaluating franchisee performance and proactively implementing improvements. Developed in-restaurant marketing and local marketing opportunities and advised operators on programs that successfully maintained customer awareness and traffic. Synchronized company policy with restaurant operators through written and oral communication and supported operators in implementing Audits of Data Quality (ADQ) policies, procedures, and programs while providing company-wide goals and objectives as they pertained to franchisee operators. Presented to internal staff and franchisees/manager various training and professional presentations.

Key Achievements:

Efficiently assessed profit and loss statements by performing break-even calculations and developed profit plan that resulted in 18% increase of the district P&L comprised of 5 states and 38 units.

Ensured proper follow-up completion on commitments and responsibilities with internal and external customers; conferred with the winner of Top Performance Achievement Award.

EDUCATION

Bachelor of Business Administration | Strayer University | Chamblee, Georgia

Valedictorian, Summa Cum Laude | Achieved President’s List 3 years running

Acuity Institute, Six Sigma (2011)

Educated in HIPAA Rules and Regulations

Project Management (PMP) educated

Six Sigma educated

PROFESSIONAL AFFILIATIONS

Alpha Chi Honor Society

The National Society of Collegiate Scholars

American Management Association

Institute of Electrical and Electronics Engineers (IEEE) Association

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