Customer Service Sales

Denise Caruana

**** ********* *** *****: 705-***-****

Innisfil, Ontario L9S 1W7 Cell: 705-***-****

**********@*****.***

Career Overview

• Dedicated Customer Service Manager with over 5 years of experience in the retail and food/beverage service settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.

• Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all areas of business operations and policies.

Core Strengths

• Customer Service Management • Complaint Handling & Resolution

• Customer Satisfaction Enhancement • Sales & Margin Improvement

• Teambuilding & Training • Cost-Reduction Strategies

• Front -End Supervision • Order Fulfillment

• Retail Operations Management • Strong organizational skills

• Strong client relations • Excellent communication skills

• Listening skills

Work Experience

Food & Beverage Server/ Bartender 06/2011-current

OLG Georgian Downs Innisfil, Ontario

Employed for part time contract position in the dining and beverage department within a casino gaming establishment.

Provide food and beverage service and perform hostess and bartending duties for servers and guests in dining room setting. Also provide gaming floor coffee service for gaming patrons.

Cashier, Merchandising, Customer Service 11/2010 - 12/2010

LCBO Innisfil, Ontario

Employed for winter contract seasonal position

Cashier and merchandising duties during fast paced busy holiday season.

Assisting customers with selections of product and product knowledge

Food & Beverage Server/Supervisor 10/2005 - 06/2010

Great Canadian Casino Coquitlam , B.C

Built long-term customer relationships and advised customers on services and promotions within the casino. Developed a reputation as an efficient service provider with high levels of customer satisfaction. Promoted to supervisor position to manage and train 15 staff members and new hires.

Owner/Manager of mens & womens retail clothing outlet

Dry Dock Clothing Company North Vancouver, B.C.

Owner/management role within a full service retail store. Employed 6 employees and managed sales, purchasing, inventory, cost controls and merchandising. Maintained high standards in customer sales and service resulting in long term customer loyalty benefits

Educational Background

Vancouver Community College – Small Business Accounting 1990

Vancouver, B.C Canada

Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management,

Grade 12 Diploma: Parkside Collegiate –

St.Thomas , Ontario

Keywords

Customer service, sales, Smart Serve, Micros POS, MS Excel, MS Word, cash handling,

teamplayer, performance assessment and food safety.

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