management in sales and catering and food and beverage

Bonnie L. Montemage

*** ********** ***

Williamsville NY 14221

Phone: 716-***-****

Email: ***********@*****.***

SKILLS SUMMARY

Senior management background with extensive experience in hotel and country club setting. Ability to direct complex projects from concept to fully operational status. Goal – oriented individual with proven leadership capabilities. Organized, highly motivated, and detail oriented problem solver. Successful track record working in unison with a large staff and a board of directors. Strong Background in event planning, sales and conferences.

EXPERIENCE

McKinley’s Clarion Hotel Banquet & Conference Center

Operations Manager, 08/2007 – 09/2008

• Developed a cross-training program for staff to be knowledgeable in several areas of the hotel

• Facilitated communications between the front of the house employees and the back of the house employees

• Created detailed budgets and forecasts for food, beverage and wage costs

• Responsible for managing the entire banquet department which included a staff of up to 60 people

• Sales and marketing

Bing’s Restaurant

General Manager/Banquet Coordinator, 09/2005 –

• Created catering menus specific to the requests of the guest

• Coordinated several offsite catering events

• Marketed the restaurant to local businesses through the Amherst Chamber of Commerce seeking luncheon catering and other events

• Created an enthusiastic working environment which led to low employee turnover and contributed to a greater sense of teamwork

The Park Country Club of Buffalo

Senior Assistant Manager, 09/2001 – 07/2005

Special Events Manager, 03/1996 – 09/2001

Restaurant Manager, 06/1989 – 03/1996

Server, 03/1986 – 06/1989

• Assisted the General Manager in developing and implementing long term strategic and annual business plans. operating reports, and budgets

• Worked extensively with the JONAS System, a point of sale system and was instrumental in training staff on the club management software

• Managed large scale golf outings, charitable events and member weddings with a strong focus on guest satisfaction and staying within budgeted cost parameters

• Worked closely with local vendors to provide exceptional customized room layouts tailored to the guests specific requests

• Interacted with members answering their questions, solving problems and overseeing that cleanliness, safety and other standards are consistently maintained

• Responsible for managing day to day operations.

• Strong knowledge of catering, conference banquet meetings and set up

• Complied with all sanitation regulations.

EDUCATION

• Accredited classes in New York State Labor Laws and Human Resources

• Certified as a TIPS Trainer, an alcohol education program for servers

• Member of the Club Manager’s Association of America (2001-2005)

COMPUTER SKILLS

• Desktop Applications: Microsoft Word, Outlook and Excel

• Operating Systems: Windows 98, XP

• Club Management: JONAS

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