Customer Service Manager

Melissa DiPasquale

**********@*****.***● 647-***-****● 905-***-****

A determined and dynamic individual who is willing to take on new challenges and learn new

skills in a progressive work environment.

EDUCATION

York University Sep. 2008- Apr. 2012

Graduated in ‘Communication Studies Honours Program’

Emily Carr Secondary School Sep.2004- June 2008

• Ontario Secondary School Diploma, Ontario Scholar Recipient

WORK EXPERIENCE

Capital Fire and Security Sep. 2011- May 2012

• Data entry for monthly inspection reports and invoices using Excel

and QuickBooks programs

• Filed documents and assisted with year end tasks

• Processed cheques and bank deposits

Melissa Andre Events Inc. Sep. 2011- Jan. 2012

• Intern and Wedding Coordinator for Melissa Andre Events Inc.

• Assisted and planned weddings (including sourcing items, meeting with brides and venue

staff, executing designs and coordinating event day plans to meet customer needs)

• Beauty manager for beauty services to brides and other customers

GlaxoSmithKline Inc. May 2009-Aug. 2010

• Full time summer student in the Communications department

• Planned and set up events in the company (volunteer days, business luncheons)

• Researched and created proposals for business ideas

• Assisted with planning “Orange Day” volunteer event for employees

• Worked on project to upgrade old technology with new laptops and inventory

Rutherford Guardian Drugs Aug. 2005- April 2009

• Cashier & Pharmacist Assistant

• Managed a cash till

• Assisted pharmacist with counting pills and processing prescriptions

• Provided customer service to clients

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Melissa DiPasquale

**********@*****.***● 647-***-****● 905-***-****

A determined and dynamic individual who is willing to take on new challenges and learn new

skills in a progressive work environment.

VOLUNTEER EXPERIENCE

Camp Trillium July 2011

• Volunteered as a ‘special friend’ at an oncology camp

• Spent time with the family and assisted the children with various camp activities

Kids’ Health Links Foundation Fundraiser Dec. 2009-Feb.2010

• Assisted with planning and executing a fund raising dinner party with live and silent

auctions, raffles and entertainment

• Managed VIP guest list including corporate tables

• Gathered high-end auction gifts such as: trips to Argentina, helicopter

tour around Niagara, diamond earrings, mountain bikes, etc.

Toronto Fashion Week October 2009

• Helped ‘Brill Communications’ by setting up fashion shows and

assisting guests to their seats

VIBE Dance Studio Sept. 2007- Dec. 2007

• Assisted hip hop dance classes ages 7-9

• Led warm up and provided support to teachers

PERSONAL INTERESTS

Baking, Decorating, Dancing, Reading

REFERENCES AVAILABLE UPON REQUEST

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