Customer Service Sales

SUMMARY

• * plus years customer service, account management and sales experience including for Citi Bank and JP Morgan

• Series 7 & 63 licensed (Currently working on Series 65)

• MBA - Global Business Leadership (Financial Management)

• Proficient in analyzing company income statement, balance sheet and cash flow reports

• Solid Fundamental, Technical Analysis skills

• Proficient in MS Word, MS Excel, MS PowerPoint, SPSS, SQL, Sales Force and link point

• Dedicated, hardworking professional with a strong work ethic and interpersonal skill

• Proficient in Goldman Sachs (Rediplus) and TD Ameritrade (Think or Swim) Trading platforms

PROFESSIONAL EXPERIENCE

01/2012 – 07/2012 – Had been awaiting work authorization (As of 08/2012 Authorized to work permanently in US)

RedEgg Solutions Inc, Account Executive, Waltham, MA 08/11- 12/11

• Prospected, Cold called and coordinated with the sales team in building new business

• Worked as client liaison with business divisions for the production agenda and deliverables

• Initiated, designed and developed a new project, worked with the top management team in providing insight and development of the service

• Handled the account receivables and vendor payment functionalities

G-2 Trading LLP, Junior Equity Trader, New York, NY 02/11-05/11

• Experienced in day trading Energy Stocks, Technology Stocks and Indexes

• Managed a day trading portfolio and executed profitable trades using a proprietary trading software

• Efficiently executed numerous trades based on technical factors in a fast paced trading environment

• Monitored online news of the most recent government policies, economic news, sector and industry outlook and made profitable investment decisions

Johnson & Wales University, MBA Program, Providence, RI 10/07-12/10

University Health Center, Manager Health Center 09/08-11/10

• Coordinated employees and maintained a successful work out facility and aerobics center

• Scheduled fitness center student employees while also accommodating their class schedules

• Trained new employees in fitness center equipment, proper gym etiquette, customer service and policies

RedEgg Solutions Inc., Sales and Support Intern, Waltham, MA Summer ‘08

• Contacted Public Relations (PR) professionals from top PR and Marketing firms and coordinated with the sales team in scheduling product demonstration

• Cold called hundreds of companies everyday and updated information of Journalists, writers and Editors for a database software called MyMediaInfo

IBM India, Customer Support Executive, New Delhi, India 08/07-02/08

• Handled Citi Bank credit card customer inquiries, billing questions, credit line increase and account disputes

• Solved problems in a timely manner, directed customer specific requests to relevant departments

Tele Tech Services Ltd. Customer Support Associate, New Delhi, India 03/06-05/06

• Registered and completed the online applications for J P Morgan Chase credit cards customers

• Up sold credit report service, promptly and efficiently answered all credit card related customer queries

• Responded quickly and patiently to client concerns to ensure superior service and satisfaction.

Net Vision Cyber Tech Ltd., Tele Sales Executive, Chennai, India 05/05-03/06

• Sold Toucan Products including landline connections, mobile phones and internet connections

• Finalized appropriate sales packages, registered and processed orders

• Successfully sold Toucan products in a high volume deadline driven call center environment

• Underwent training for customer service skills

EDUCATION

M.B.A Global Business Leadership (Financial Management) 03/08-01/11

Johnson & Wales University, Providence, RI

MA English 06/02-05/05

Madras Christian College

BA English 06/99-05/02

S.T. Hindu College

Relevant MBA / Finance Courses

Portfolio Management Financial Reporting Industry Analysis

Portfolio Construction Financial Analysis and Forecasting Investment Analysis Financial Statements Projection Mergers & Valuations Capital Markets

MBA PROJECT ACCOMPLISHMENTS

SECURITIES INVESTMENT

• Generated 8.4 % return on an investment portfolio simulation for investment class project, achieving the number one ranked portfolio out of twenty five

• Constructed a diversified growth objective portfolio, analyzed securities for investment, allocated capital based upon risk tolerance and time horizon, and made industry specific investment decisions based on macroeconomic conditions

PROFIT & LOSS MANAGEMENT

• Measured revenues and expenses while managing strategies with Business Strategy simulation project

• Executed strategies to cut costs effectively increasing net profit, efficiently managed debt, equity, cash flows and made prudent investment decisions that led the team to second place ranking

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