Customer Service Manager
Resume:
JOHN ST. CLAIR-CANAII
*** ***** * ******, ***. *H, MT. VERNON, NY 10550
*****************@*****.***
EXPERIENCE
2009–2011 Water Spirit Christiansted, US Virgin Islands
Shipping Broker
Process receipt and release of cargo for import and export, including evaluating cargo inventory and inspecting for damages.
Prepare dock receipts and coordinate with customers prior to material shipment and arrival.
Responsible for warehousing and inventory control.
Performed collection of freight charges for import and export services.
TWIC card - Expires August 3rd 2014
1977–2006 Minvielle & Chastanet Ltd. Castries, St. Lucia
Assistant Manager, Shipping
Responsible for sales and marketing of shipping services.
Assisted in supervising specific departments including administration, ship operations, port and stevedoring operations.
Played an active role in annual departmental strategic planning.
Served as the Assistant Manager for Admiral Shipping Ltd., a subsidiary of the M & C Group of Companies.
EDUCATION
University of London
General Certification of Education Advanced Level Economics (A’ Level)
University of Cambridge
General Certificate of Education (O’ Level)
1973-University of the West Indies
Extra Mural Studies
SPECIALIZED TRAINING
M & C Group In-House Management Development Program covering; Leadership, Inventory Management, Industrial Relations & Employment Law, Finance & Audit, Mentoring & Coaching, Team Dynamics, Time Management, Change Management, Customer Service Strategies, Interviewing Skills, Presentation Skills & E-commerce.
Attachments with various shipping companies including American Atlantic Lines, Miami, Florida; Saguenay Shipping Ltd; Montreal, Canada; Melville Shipping,Port-of-Spain, Trinidad.
Training in Social Security Business at the Guyana,Head Office, Brickdam, Georgetown, Guyana.
References Available Upon Request
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