Customer Service Manager

Personal Profile / Personal Attributes

• I worked in many places, but the most I find my self in, is the Hospitality field.

• As I lived in Russia for 4 years since 2003 to 2007, I could create a good life experience dealing with other cultures.

• I have good ability to learn fast and always give the best I can to my work.

• I have a high level of patience and self control in various work situations and pressures.

Experience / Specialisms

• I got training for 2 month on the “Opera” system in “PMS” and “End of Day” procedures and I have two years experience in live work.

• I got training on the “Micros” programs, “EMC” and “RMC” relating to outlets and I have one year and six month experience in live work.

• I got training on hospitality “Hilton” standards for two months and applying it for two years of dealing with guests inquires and complaints.

• I am knowledgeable in computing and internet, very fast typing on keyboard and very good in all Microsoft Office programs especially “Word and Excel”.

Achievements

• I was awarded as “Employee Of The Month” for the second month of Hotel Opening and that is in an my effort constantly to be the best in my work.

• I got two promotions from “GSA” to “Night Auditor” and from “Night Auditor” to

{Night Manager} during less than two years.

Career History/ Job Description

• 04/2004-02/2005 –Sells Supervisor/Gift Store – Russia / Rostov On Don

{Give clear explanation about all products, its origin Manufacturing country and source and

Give an advice to customers for the right choice that fit with the mentioned appropriate.}

• 05/2005-03/2006 –Accounting Auditor / Company Chemical Powders – Yerevan / Armenia

{Matching bills that come from 4 stores and give the daily revenue with and without taxes

To the owner, and make the city ledger report for them once a week.}

• 10/2010-05/2011 –GSA /Carlton Citadel Hotel 4 L / – Syria / Aleppo.

{Efficiently hospitality 5 stars standards dealing with guests (Check In, Check Out, handling

With guests Complaints, switchboard telephone operator, cashiering, and give the great first

Strong impression about the establishment}

• 05/2011-11/2011 –Night Auditor / Carlton Citadel Hotel 4L – Syria / Aleppo

{Auditing and Matching all checks, vouchers, functions (weddings and parties...) for ( 5

Restaurants, health club, swimming pool, Banquet, and Hotel 90 Rooms (Checked In,

Checked Out) and do all the comparing procedures relating to “End Of Day” process.}

11/2011- Till Now –Night Manager + Night Auditor / Carlton Citadel Hotel 4L – Syria/Aleppo

{Deliver friendly, efficient customer service and ensure the safety of our guests, at all times, with the

Key aim of giving good impression about the establishment and attracting new customers.}

Education and qualifications

• “Trade and Marketing” 3rd semester.

• “American University Of Yerevan” level 5.

• Arabic: Mother Language.

• English: Excellent in conversation, writing and

Reading

• Russian: Excellent in conversation and good in

Writing and reading.

Personal Details

• Name: M. Ali Makansi.

• Address: Syria- Aleppo – Al zahraa st.

• phone numbers:009**-**-**-**-***

• email: **********@*****.***

• DOB: 24/04/1985.

• Marital status: Single.

• driving licence : (yes).

• dependents (children) : (None).

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