Experienced Professional Customer Service Manager

*** *. ****** ** • SYRACUSE, NY • *****

315-***-**** • *************@***.***

NATHANIEL HARRIS JR

OBJECTIVE

Objective: To secure a professional position with a good stable company and contribute to its success.

WORK OF EXPERIENCE

2009

Rent-a-Center - Syracuse, NY

As the Assistant Manager duties and responsibilities include, managing the daily

schedule of activities for store personnel including, sales/marketing activities, collection

activities and deliveries. Providing training to store personnel on specific business

tasks and functions as needed. Also responsible for maintaining showroom continuity and

design. Maintaining inventory integrity via inventory audits. Assists in maintaining daily

bookkeeping and business records. In addition to these duties and responsibilities also

provides excellent customer service and consultative sales support to current and

prospective customers.

2008-2009

NESCO Resource, Inc - Rochester, NY

As a temporary Customer Service Representative for National Grid, duties and responsibilities included: providing assistance to customers with billing inquiries, connect and disconnect of service orders, service orders and emergency calls (outages, service, down wires, etc);

2007

DirectBuy of Syracuse - E. Syracuse, NY

As the Marketing Manager duties and responsibilities include managing all aspects of the marketing system, this includes; recruitment and hire of all call center staff, scheduling staff to meet company requirements. Developing best practice policies to maximize staff and meet company goals. Develop and implement effective training strategies in both group and individual settings. Provide direction, motivation and disciplinary counsel as needed to call center staff. Coordinating and managing public relations events. Delivering in person marketing / sales public relations to prospects in our showroom. Maintain accurate sales and commission records for all members of the marketing team. Analyze reports to uncover areas for emphasis or opportunities for improvement.

2005-2007

PADCARE, Inc- East Syracuse, NY

As the Assistant Operations Manager duties and responsibilities included; managing the recruitment and hire of call center staff, scheduling staff by forecasting staffing needs, assisting in developing policies and procedures designed to meet company objectives and call center needs, coordinating the development and execution of a training program that is used for all call center staff, manages call center supervisor staff to ensure that all company policies and procedures are followed on a daily basis, provides retraining and or disciplinary counsel to call center staff as needed, created and maintains production reports to track productivity, motivates staff daily in the completion of their tasks.

2004-2005

CR Fletcher Associates (Suburban Energy)- Syracuse. NY

As a customer service representative duties and responsibilities included; assisting customers with their inquires while following company policies and procedures, providing outstanding customer service skills and techniques. This included inquires about emergency deliveries, emergency service, billing and pricing, also responsible for dispatching emergency delivery and service personnel.

2003-2004

Legacy Automotive Group- East Syracuse, NY

As a sales consultant duties and responsibilities included; professionally greeting guests, conducting a needs/wants interview, assisting in selecting a product, performing a product presentation and demonstration, negotiating the final terms of the sale, completing all necessary paperwork and documentation, and delivering selected product to consumer.

EDUCATION

G.W. Fowler High School - Syracuse, NY

Graduated 5/92

REFERENCES

Furnished upon request

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